Agoda YCS for hotels only Reviews & Opinions
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Lately the application is having issues with payment authorization... its been 3 weeks i think... whenever i reach the payment authorization window, it immediately stuck and when i check, no booking or payment was done. Im a frequent traveller and application like this is necessary to me and to a lot of other travellers like me. If we cant book, it defeats the very purpose of this app. Please solve the issue!
Not possible to add your booking. If for some reason you create a booking while not logged in the system, you can't add it afterwards. So you end up fishing through your e-mail acc like a crazy person. I don't think I am the only one who has a full e-mail box and would love to have fast and simple access to my bookings. Please Agoda, do something about it!
Definitely would recommend having an initial setup screen to set up the currency working with rather than defaulting to USD. THIS SETS AN UNREASONABLE EXPECTION THAT THE PRICE IS GREAT WHEN IN FACT THE PRICE IS THE SAME AS JUST CALLING THE HOTEL.
I can't even log out after login into apps. after so long, didn't see improvement on the apps.what a disappointment. in general, apps should be improved and obtain much better since the beginning. Agoda is on another side. also we always obtain same notice in terms of response from agoda. I wonder is it automated machine do the job?
3 times in a row I was dissppointed.. booking was successful. all of a sudden they canceled my bookings due to room unvailability. called the cust service..very impolite n not helpful saying that it was their system thats still processing..but in the first put in the application said that booking was completed. their system is very unstable and their customer service sucks
They cheated me huge time. Charged me double of what is the actual price. On claiming the lowest price guaranteed form, they simply kept on making excuses one after another. A huge NO to book via this in future. Don't fall in their trap. Fraud. I will report in consumer forums as well.
Application works fine, prices are good, but customer service from Agoda is a joke. I tried calling and was on keep for half an hour before I had to go and do other things. I sent a notice online and it took them days to obtain back to me. Never again will I book with Agoda.
This Agoda application is amazing since it always offers the best deal and we can redeem the money but this apps got a huge problem. The apps will lag on the page when directing to the payment page. I have tried a lot of times and the issue hold appealing on the app. This is not satisfy me since it create me need to hold trying.
if you can't allowed us to pay through the app, please do not offer the app, app's lower price, app's discount voucher. I am now getting so annoyed every time is stuck at the authorize payment section and just stuck on the page forever. I am a regular using agoda, but this problem has been over a month and during this period couple of time I had to go on agoda www service to proceed my hotel for higher price. please fix it? as I read through your reviews and I am not the only one having this problem now
When you're booking some hotel with "pay at the property" option and there are no free room at the moment when you arrive, you'll be surprised by two things: 1. You have to look for fresh hotel by yourself with no possibility to obtain some support from Agoda 2. You'll be charged FULL price of your booking. If you'll test to complain and ask a refund, hotel can just say to Agoda that you didn't come If you're ok with this, hold using Agoda. Amazing service
wost experience. Hotel owner said he never heard of agoda and didnt allowed us to stay. Not sure about other countries but for India its huge no no. Never book hotel from agoda. This is first time i used agoda for hotel booking and paid the amount well in advance. But i was small doubtful and confirmed same from agoda customer care. They told its confirmed and no problem would be faced. but when i reached hotel property they refused to accept booking. Owner said they never heard of agoda.
Booked us in a overbooked hotel. Left us stranded in Orlando without a put to stay. They gave us two options. They could refund us the amount we paid and give us 10 whole Agoda bucks. The second was to give us refund in Agoda bucks and book a fresh hote at twice the rate. Neither option helped us and we were forced to drive all the method back home and cancel out trip. I wouldnt recommend this application or service to anyone.
very amazing app to have for latest mins discount hotels and homes. I uses it all the time and agoda has saved me plenty of wonka. But i am still waiting for some free offers or bigger discounts which i still never recived after ninhave been using it for over 1year now.
Amazing experience, Pay at Hotel is amazing option, you should have this for all.. another less star is for your customer support, without booking id we can't contact.. in my scenario i booked up reservation, but didn't keep any confirmation neither sms, nor mail.. so how do we contact.. because you people takes 24 hours to answer to the mails.