Baker Dist. HVAC Assist Reviews & Opinions
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Search too a lot of bugs that will not let me to order parts. And as it is now Baker Distributing sends me too a lot of damn emails for marketing as it is. Then all of a sudden my phone makes this god-awful Buzz that its never created before and I obtain alert from the application that they've got another sale going on. Getting quite tired of Baker Distributing and then shoving marketing down my throat everytime I turn around. I do 90% of my business with Bakers for Parts and Equipment. Just fed up with their Ecommerce push they're doing
This application is amazing! It works and is simple to navigate. excellent for looking up parts, warranties, literature ect... When I was having Problems logging in on my other devices. I didn't even have to reach out for technical support. They reached out me! They got the ball rolling and had me signed back in less then 5 minutes. They excel in customer service.
Application is more useful then the call center. Calling in an order most of the time no one is avalible to even put an order. The application is very buggy and crashes often or your left waiting on a frozen screen. That said application is amazing when it works. Now with the modernize they wish to know your zone before you even begin the application which is very creapy IMO.
Dont trust the price displayed when you create a purchase. I bought a # of products on clearance using the app. I was emailed a receipt for the correct amount but my credit card was charged almost double. When trying to sort this out, I was told that most of the stuff I purchased do not exist anymore. Therefore, the system (app) simply charged my credit card full regular price for all the clearance stuff and ordered the fresh versions of them for me. It took a few months to obtain my cash back.
The fresh verison SUCKS. I have to navigate more to sign on. Also why cant i open the PDF files, like brochures, product data, installation manual, on Android smartphone nor phone. Come guys, i was one of the first contrators to use CE application 4+yrs ago. It hasnt improved. Its worst now. Now i use the desktop ver on my tablet.
Each time I test using the fresh app, it freezes up and wont' respond. I'm on a Samsung Note 8. Update: 12:50PM 06/12/18. Kind of hard to send feedback through the application when I can't even obtain it to begin properly. Each time I test to begin the app, I obtain a white screen, then a flash and reverts to my home screen. then about a min later, a popup notice saying CE is not responding.
It's amazing for parts on newer items but is absolutely NOT up to date on shop areas and worse does not recognize older equipment. This is the older items that gets difficult to search parts for, Anyone can search anything for fresh stuff, no problems there but the older the harder and this application should be geared to search anything old or otherwise.
Complete waste of time and data. Just sat here and tried to search parts for 3 carrier commercial rooftop units. The application didn't recognize the model or serial for any of them. one is 16 years old, one is 2 years old one is 4 years old. I tried the entire complete model, partial model number etc.