Bank of Guam脗庐 Mobile SF Reviews & Opinions
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BEST NEW FEATURE= ACCT BALANCE QUICK VIEW!!! I generally dislike huge "corporate" banks, but I've been suprisingly happy with BOA for 20+ years & LOVE the app!!! MY ONLY COMPLAINT= mobile deposit checks appear as part of my "available balance" BEFORE THEY ACTUALLY CLEAR!!! Nice to access the $ earlier but not if someone writes you a rubber check- EEEK!!! FEATURE REQUEST= a button to dispute a charge/BOA fee where I'm viewing it, and/or a button to request a BOA call- PREFERABLY FROM SOMEONE AT MY LOCAL BRANCH!!!
With just one fingerprint to sign on everything I need to know about my accounts is right there. Simple to navigate, transfer funds, send cash to someone knowing only their phone number. It really doesn't obtain any easier than this. I have my Bank of America application on all my devices. How did I obtain by without this? GREAT app!
I really like the ease of using the BOA mobile app. I set up my monthly bills to be paid on a certain date and never have to worry if they are being paid on time. Obtain acc balances, debit and credit activities reminders, and alerts for every transaction. Cannot remember the latest time I was in the bank. LOVE IT!
New: mobile deposit [email protected]#$%! or miss. Sometimes it takes me 7-8 times to complete the deposit because the info on the check is not being read correctly. This is over 3 phones with current software and hardware. Over all, good. Modernize 10-16-17 Still having problems with mobile check deposit. Disabling background apps defeats the purpose of multitasking. Not recommended for that feature.
Application does this irritating thing where you don't obtain to use the finger print sign in option when you really need to create urgent transactions and cant remember your passcode. Please fix this issue. Otherwise, it would have been a 5 star rating.
I never had any issues, always bringing nice updates and better features to the application without necessarily making it look complicated. Very user friendly, you don't need anyone to teach you anything in order to use this app. Saves me a lot of hassle and time. Thanks
Setting up the initial service was a major inconvenience and frustrating experience. I initially tried to enroll after setting up the acc online, but was redirected. Then had to wait for a PIN go be mailed, locked myself out, and then called in to resolve. Other than that, I was satisfied to see the a lot of options available to manage my accounts within the application itself. A lot of that aren't available with my accounts at other banks.
The application works fine, but the bank is trash. My fiancé has had so a lot of problems with his acc being hacked lately, and they've done nothing that they said they would do to fix it and stop it. Cannot trust them with our cash anymore.
I recommend this application highly, very professional, simple understanding user friendly and secure, the best part about this app, I don't have to drive I can create transactions 24/7 from the comfort of my home. Thanks Bank of America, for resolving the wait in time consuming lines, and given us online and on time Banking.
Worst banking application and company I have ever had to do business with. I had an acc a total of 2 days, was able to create a deposit, order a debit card and checks, setup direct deposit through my employer, then my acc was closed without any reason or notification on the 3rd day. I called to test to resolve the problem and was told bank of America didn't wish my business and wasn't given an explanation as to why. I will never use this bank again and I will spread my experience around so everyone else will know of the shawty business practices of bank of America and how they treat their customers.
Gave it a 1 star review for a bit because they took away the option to see all of my transactions. They returned it so I wanted to re-rate. Didnt give a full 5 because they messed with it originally. Thankfully they brought it back so I didnt have to switch.
I liked the old ver of the Bank Of America app, this one doesn't allow me transfer to my savings / doesn't notify me of my acc balances. It's so fusterating calling the Bank for a week straight now and all they do is place my cash on hold. Not cool when you need money for an emergency. Smh
When signing in I'm sent a authentication code by text or email. By either way I'm forced to minimize the application to access the code. When returning to the application I search I've been logged out and have to begin over. When designing an application it's best if you actually use it to reveal problems like this before releasing it.
This was a amazing application until the update. I could sign in with my fingerprint and view more than my 4 most latest transactions. Now it says I have a various mobile acc and I have to log out of it to use my fingerprint (I don't have one) and there's no method to view more than 4 transactions. I'm really disappointed with this.
In general, I love the application and have never had problems. With the most latest update, however, once I sign into my account, if I click on anything at all, I have to log in for a second time, and that is soooooooo annoying. Please fix this bug! I'll be satisfied to be your guinea pig if you need beta testers! I have experience.
This application is not good compared to the previous access. What bothers me most is your implementing this and taking down the previous access without advising your customer. Base. Even when you test it does maintain your access code and your password. .This should be removed immediately and return to the previous accesd.
Application works well enough. Though it can be intrusive by forcing the application on-screen to login again, despite the fact that I backed out of it long ago. If I wish to use the app, I'll click on it, stop forcing it on my screen when I'm trying to do something else.
Edit 9/22/2017... the updates over the years have paid off - exactly what I wish from my banking app. fingerprint access, nickname accounts for simple comprehension, billpay very intuitive, transfer between accts easy, and direct Contact Us access. Some fresh bells and whistles are interesting, but the BAM application gets the basic items right. compatible with samsung pay a large plus. Sprint S6, stock nougat
Alerts work sporadically. I have an alert set for both my checking and savings accounts to alert me of when direct deposits post on both accounts (which is multiple direct deposits on every Friday). This alert has stopped working recently the alerts are turned on in settings for both accounts. I also have an alert set for everyday balance for checking. That one works. Needs to be looked into.
This application started off buggy a while ago with frequent issues getting checks to be accepted. Now the pic is accepted nearly 100% of the time and the fingerprint unblock works great. Kudos to working through the bugs and making this application one of the best and most useful period!
Really annoyed. I have always liked this app. It was simple to see what was going in and out of my accounts at any time. That's until this latest update. Now I may or may not be able to see my latest transactions. I may or may not have any at all, even if I do it says I dont. I may or may no be able to see my balance. Totally ticked. I guess I'll be going back to the globe wide web to check on my acc until this gets resolved. I just dont know why so a lot of company's feel the need to fix things that aren't broken. 😡😠
What the hell? The modernize takes away access to all of your transactions. You can only see a most latest transaction. Most people use their smartphones to access their accounts, nowadays. What brain surgeon thought taking away access to all of our transactions was,a amazing idea? I've banked with BofA for a very long time, but if this is a a permanent thing and I can no longer view all of my transactions on the app, I will close my acc this week. I called help and theywere clueless. Fix it, or I am gone.
Stay away from using the mobile deposit. Your funds are not available immediately. You are better off visiting the branch or using the ATM. Definitely not convenient but rather inconvenient especially if you need access to your funds. Will be switching to USAA where there mobile banking is usable and no holds are placed on funds deposited by phone. What a joke BofA - touting mobile deposits.
Out of all the banking apps I've used this one is by far the worst one. It takes forever to load when it works and even longer when it thinks there is no connection when everything else has connectivity. The sign in feature is also very limited because you have to place in the password every time. There should be a pin or swipe feature. Bank of America is one of the biggest banks in the US and should have a better application than this. Shows a lack of care for its customers.
Deposit checks no longer works it can't detect amount so bank rejects deposit without notifying you. Tried on two fresh devices. This is after they abandoned help for older 4.1 android device that never had such issued. So I now have to go to bank to create deposits
Since the end of February can't login to the application with WiFi. After home screen freezes it will state, "Loading, please wait..." This is an intermittent problem and is also event on my wife's phone. Fix your app, BofA! This happens every time causing me to use cellular data! All other apps and devices in the house work with WiFi except yours claiming that there is no network connection! If your lazy developers don't fix this within 30days; I will be leaving BofA.
The application must have recently been changed because today I can only see four transactions. I normally can see more, then can click and continue to see much more. There is no more access to transactions. It is useless unless I can see my transactions.
Works well but you can't see both the front and the back of your deposit slip which is very poor for businesses and probably even regular customers! I would give five stars if that was incorporated like you log in through the web Turf Pro
The application has recently begun crashing every time I click on an acc to view it. This never used to be a problem. It happens everytime I test to view any of my accounts. Otherwise, I've always had a amazing experience with this app. Please fix.
Check deposit broken since latest update. Always used to work, no longer does. Says can't read front of check. Took 100 pictures in all various light. Why break something that worked then call it an update. Application is now junk to me as this is the main feature I use. Garbage
I have been a Boa customer since my first job. Out of convenience I have stuck with them over the years. We have moved and the closest branch is 45 mins away. The most latest modernize takes away the ability to see all transactions. This is horrible since your tight security features lock my card constantly when traveling in our local quad state area. Fix or I will be leaving BOA.
I use it to check my balance all the time right before I go to the atm and it's awsome. Only thing is when Im in line for the Atm I'm usually in a hurry and need to quickly check my balance. So I hate how the fingerprint login pops up right in my method when all I wanted was to see my balance. So thats the only reason for not giving it 5stars. Is there anyway you can move the fingerprint login pop-up maybe down so you can just quickly check your balance without having to clear it first?
Super user friendly! Transferring cash from and to other people just got easier too! I've had this application for years now and it's only gotten better.. I've only had the application crash on me once or twice in over 5 years,pretty good! U can also use the application for a fast access view of your funds (I opt out of that feature bc I'm paranoid, but it's a amazing feature my mate and family use)
This fresh modernize BLOWS!!! Application was excellent before. Being able to handle all my banking needs via my intelligent phone. Transfers, payments, past statements and current statement activity plus pending transactions. It was amazing and by far the best mobile banking application around. Now it's worthless. I will need to go to a computer to reconcile my accounts and really verify what's going on with my account. Might as well of just taken the mobile application down completely and force everyone to turn back time and only be able to access via computer. I'll be uninstalling this useless app, Bye Felicia!
Constant issues with this app. Apparently i have internet to download the application but not to begin it? This is the least complex of any banking application out theren absolutely nothing unique yet your programmers cant hold it working a week. every weekend there is a "system failure" whats the point in a banking application if i cant see my balance on the weekends? Nothing but [email protected]#$% since this merger has taken place.
now it absolutely sucks here's reasons why 1:keeps saying i dont have an Internet connection even if I'm on wireless connection or 4g, 2:when it actually doesnt say that I test to log in with the correct username and password and it doesn't allow me i mean come on i wanted this application to check my acc and everything and i cant even do that whats the point of a banking application if it doesn't work
To correct this issue, please log in to your internet banking through a computer or the website, click on Options and then Display, and change Display from All to Latest 15 Days or Latest 30 Days. Once you return to the mobile application, you should no longer see this error. Sincerely, United Bank
Keeps saying in the terms that there is a charge for mobile photo deposit under schedule of fees. Well I looked several times and couldn't search a schedule of fees. So I didn't agree to the terms so didn't download. What are the fees for deposit checks on mobile? ?????. Please tell.
I downloaded this application only after seeing the posters inside the branches advertising mobile check deposit. I don't have direct deposit at work so I always need to search time to obtain to the bank. With the option to be able to deposit my checks from home, it would have been a amazing convenience. However, after going the app, there is NO option to create a deposit. So this application offers no benefits to use instead of mobile banking. I can do more from the mobile banking site, so I will be deleted this app.
I like the fact that I can see my available amount and my current and also the option to deposit checks from my phone. But since the modernize I can not even see my transactions list at all. It just keeps loading and loading and then says it can't be found. Fix this
Very user-unfriendly. Tedious process on saving external accounts (you have to obtain the routing # now) compared to previous version. Transactions and available balance is kinda hard to comprehend. I don't even know where to see my available balance (including pending deductions/transactions)
Disappointed. The camera will not focus when taking pics of a check for deposit so I can longer use the mobile dep. function. Other bank application - no problem. In today's tournament for electronic automaton, this application is a huge 'F'.
This application was working fine until today! Keeps saying server disabled and to make batter the application and there is no upgrade! Please can this obtain resolved? Looks like there are a lot of others having the same issues....I already tried uninstalling and reinstalling 5 times and no luck.
This application is literally garbage. Not only is it slower than the old application but when i test to create mobile deposits it won't focus the camera!! Are you people serious?! How hard is that? The old application was fine. The grass isnt always greener morons.
Never had a issue with this application until the fresh update. Can never sign in . Keeps telling me that I have invalid password. Obtain the old application back. Also, how come I can't obtain Android device pay. Says Eastern doesn't help it.