JailFunds Reviews & Opinions
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100 Reviews Found
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The people who work for this company are very courteous, they will email back in a very timely manner EVERY TIME you email them and they go above and betond to create any issue u have right!! This company gets 10 stars!!!!! And for the application itself I never have any problems at all!! 3 out of 4 video visits were excellent and the 4th video visit was canceled due to an problem that there was no control over and at first they restart my visit and when it couldnt be restart because he was moved they refunded me.
This application has been awesome and has created life so much easier for me. However the latest week I have not been able to send any pictures with any of my messages and it has created a couple of people very upset. Hopefully this problem gets resolved soon because this application is amazing other than that.
my boyfriend use your kiosk for a our video visit hes the 1st person to use them. the1 lst kiosk had no sound the 2nd blurry and tilted pic. kept shutti g off, our visit was NOT 20 min. id like compensation. Also your application would not let me to send you this information, as well as not allowing me to pay for text messages. No put to choose Kansas.
Its okay, would be nice to be able to track deposits through the application and track how our cash us being used between the available options at the given jails. Example, how much goes to commisary, how much to phone, Is any being transferred to other accounts
This application is a scam, & has been marked for poor service by the Better Business Bureau. They take cash & don't provide the services you paid for. At first, they were alright but after a couple of times of video chatting with my fiancé, they quickly screwed up completely. They've robbed me of my money, & to add insult to injury they practically raped my fiancé’s possibility to say goodbye to a dying family member because each time we tried to video chat, the application never bothers to connect the chat to my phone anymore because it's a dud service now. The messages to connect to the video chat have all but ceased & they don’t give a damn. They even go so far as to create sure that nobody can obtain any support or any results by making damn sure that every method of contacting them is an endless loop to nothing. You cannot talk to a customer service representative at any time because there are none. You can of course leave a notice for customer service, but they will NEVER obtain back to you because they'd much rather spit in your face & laugh at you. If I could give this application 0 stars & 5 extended middle fingers, I would. Total piece of garbage & a complete waste of time & money!
I just deposited $24.16 to an inmate 2/3 hrs. ago so he could talk to his daughter... He hasn't received anything in the 2/3 hours but I have 2 receipts where I deposited it & it did charge my card for that amount!!! I want him to be able to talk to her or I desperately need a refund asap.
My fiance has been trying to video chat with me and I have not gotten a code in my email or by text. So needless to say I have not been able to have any video chat with him and I am starting to obtain very upset because he has been trying for three days now to do the video chat with me. And now he has no more cash to video chat or to send a notice to me. So what do we do.