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Doesnt look like anyone is getting any response from the developers in reguards to why this is draining batteries I thought it was just my phone acting up , I was looking to see if others were having problems and YES A SLEW OF OTHERS ARE ! Doesnt look like the developers care much by not giving responses or fixes . Going to look for a fresh security application now so that i can obtain rid of this battery draing application !
I wanted to begin the t-mobile application that is installed, yet the screen is blocked asking me to modernize t-mobileapp. My opition is controlled it blocks any activity. I visited the shop located at Harris Corner & Statesville in Charlotte NC. but wasn't able to complete any activity with a shop associate. I have had one out of four visit of satisfaction at this store. They need support please hire more productive workers someone who can multi-task.
Useful but would be nice to be able to use the application to report network problems directly. The largest problem I see still is, that billing is inaccessible for month, at least for me. That's one of the most necessary functions this application should provide, next to the support/chat which does work fairly well. Until billing is fixed, my rating has to be low unfortunately
T-Mobile is great. This application is good! The customer service is top notch and the price you pay for what you obtain is great. I DO want the service was a small better. On At&t i would have 4G LTE beautiful much everywhere i went and it was super fast. Now I'm on this in between 4G/4GLTE speed most of the time called LTE+ that i never had on AT&T.
I've been with T-Mobile since 2002 and couldn't be happier. There has never been a time when I have even entertained the thought of switching to another carrier. The customer service is top notch, tech help polite and always create sure all of my problems are addressed, device insurance coverage is fast to offer a replacement device if no other option exists, and the application is very simple to use and maneuver through. Love, love, love it all!
I work in an escalated call unit for a credit card company and when I obtain off of work I will do anything to obtain out of calling any company (thank God for online servicing). but I never feel that method about tmobile. while the application gives me all the primary needs, sometimes just by calling a obtain small additional from the rep (free shipping etc). the reps are always amazing, helpful and knowledgeable. I've had all the other carriers and I dont think anyone does customer service like T mobile.
Perfect customer service, GREAT PHONE / DATA SERVICE. Could it be better? Yeah → Phone price$. But test dealing with the other fools, There just plain reeming you! T- Mobile shines. ☆★☆★☆, The application is amazing to stay on top of it. 5 G LTE on LG STYLO 4 = Quick & Amazing DATA /Service...
It's simple to use and simplifies your entire bill! I love that I can create payments as well as setup my own payment arrangements. I can even create payments to my equipment purchases individually!! Amazing job T-mobile!! Modernize 1/16/2019 I am very upset about the changes that have been created to this app. You have taken away ALL the things I enjoyed! I can NO LONGER create payments to my equipment purchases individually, & NO LONGER see the cost of each individual phone line with their add-ons!
Ive been with them a small over a year now and Ive never had better service! I love that I can count on my bill to be the same each month and the one time that I did have to call customer service, my problem was resolved immediately. The application is easy and east to navigate. All around amazing job T-mobile!
Application will not fully operate correctly. I hold receiving an error screen "we are not ready for you yet!" Cleared the cache, cleared the data, shoot even reinstalled. Opens fine, login is good, fingerprint logon activates and bam, never to the app, just a messed up error screen. I can login fine through the mobile browser! I am not impressed so far, I am hoping I did not create a miatake switching services for unreliability. So far the data speed is not what I was expecting either! Fix It T-Mobile!
Amazing application for managing t-mobile account! It doesn't work on my lg T-MOBILE g pad x 8.0 though! You would think one compatible with t-mobile tablets would also be developed. I have the myaccount t-mobile application installed on my LG g pad x 8.0 and I hold getting notifications to modernize to the recent t-mobile application but it won't actually give me the option to modernize it... 😕
This ver is leaps and bounds over the old version. Having necessary info at the lead page is great! Still would like to see better bill notifications. I'll obtain an email a couple of days after I've already paid my bill saying I owe for the previous month and the next billing cycle....That's the only drawback to T-Mobile. Love their service and their signal is getting stronger every month it seems!!!
Wow! Had been with AT&T since they were Cingular.... yes, method long time! In 7 months, T-Mobile has provided me with better customer service, easier bill pay and acc changes, and a much better price than on my service and my equipment than I ever received with my previous carrier.
This application has been a non working piece of gargage ever since ive tried using it. I continue to test but it never works. Re-downloaded and re-installed it several times, and it just does nothing but give me a hassle over a password. Then when i obtain logged in it includes no info and never works. Absolutely worthless.
sometimes T-Mobile Is slow... but most if the time I'm able to obtain everything I need done with it. being military is difficult especially going overseas often. their military plan Is amazing and affordable. honestly I'm a truly satisfied customer with T-Mobile and what they have to offer
Application doesn't work. I'm able to log in, but no data about my acc gets displayed and none of the bottom navigation works. The main screen text if rendered horribly (title overlaps with actions) and if I test to begin the plan, services, etc - all it does is begin a blank screen for each. I'm on a Pixel XL with a prepaid plan.
Their service cannot obtain any worse or disgusting. Signal strength is very weak. Had to pay 50$ a month. When we asked for a cheaper pack we were told there are not any. But I know my mates who uses cheaper packages from t mobile. My request is not to buy this. They simply lie just to create the business happen.
The absolute best costumer service ever. They is always an actual person that you can" understand " on the other end of the phone. if you are ever in a pinch and can't pay bill on time, they actually provide services to spread payments out to create it easier on you. And they don't charge ANYTHING to do this. Test to that at Verizon,Sprint,etc.
My Hotspot is almost nothing in the rural countryside. In a town setting, it works perfectly, in the country I'm lucky to obtain 1.5mbps download speeds and I have a T-mobile cell booster which is useless. In the latest two months, my connection speed has gotten worse. ATT, Cricket has perfect signal strength here, maybe switching in the next few weeks. Regarding the application itself, I have no problem with it.
T-Mobile is and has been the best cellular service and cell phone company by far. customer service via dialing 611 on my phone is spot on, in all regards!! The stores are great! in shop customers service at times is not equal to the 10* phone help but still good. I go back to the Mitsubishi Brick portal "kinda" cell phone that cost $1,800 and my bill @#$%!800++ per month. Dealt with the nightmare companies / LOCKED / 2 year contract! Barf! Love what you do and do it with love! Props T-
The whole point of the application is to view and change your acc info like your plan and data usage but 2 out of 3 times, it freezes when it comes to the acc information pages. I've been using this application for at least 4 years and this has been the case. Using the www service is much better experience. This is a piece of junk.
The Application is useless. I can't pay or do anything on it. I wish to pay my bill? I go and then a blank space. I can't even change my rate plan because the application just takes me to a blank screen. I have to go through google just to pay for my bill. Smh its been like this for months now. I don't know why i bother.
This application used to work but lately it hasn't worked right. By that I mean it will only present me my secondary lines of service not my main one. When I test to select anything it says to contact the acc holder? That's me! It started doing this latest month so I figured maybe it was an modernize gone wrong so I uninstalled it and re-installed it and now it doesn't even work at all. It just says something isn't quite right here. No kidding! Please modernize this application so that it works again.
the only useful thing this does theorhetically is let you to pay your bill and they dont give you a lot of other options. but it has very consistently worked less than a third of the time. so i have hold my acc prepaid and create several attempts before it functions.
Can't log in. I've changed my password via the T-Mobile web site, verified that it works, but it still fails when trying to log in to the app. Even on a new install on a brand fresh phone it fails. This has been going on for a lot of months now. At least now I have unlocked phone and don't have to hold this useless application installed.
Tmobile is amazing but this application is still awful. It has persistent connectivity problems with T-Mobile chat so poor that you cant even send an initial message. It always says "still trying to connect..." You would think it would be ultra optimized: the T-Mobile application on T-Mobile's Network on a T-Mobile phone. But no, it's the only application on my phone that has ongoing connectivity problems. No thank you.
While this application used to be decent, now it doesn't work at all for users with prepaid plans. If you use a prepaid plan and haven't updated to 5.x yet, DO NOT UPDATE. Fortunately, I had an old 4.5.2 apk backed up, so I was able to revert. T-Mobile must not have very high regard for their prepaid customers to just push an application that removes all functionality.
Loved the application as a whole. Helpful when I need to know how much data my child used. Update: Application has problems now more than half the time it won't open, crashes even note than that. Even the www service has a issue when i test to create payments. Please fiz.
Fresh update: Unable to connect to reps via the messenger system on the application and still can't see the current data usage... SMH Until recently, I was able to view the data usage per line; it was broken down in details, per month. After the fresh update, I can't even see the info of data usage, it's now one sum, with no access to detailed breakdown. 😑
The old application is better. This fresh application has a lot of work to be done. It's very unstable, crashes or there is no info on the screen, always trying to refresh. I know it's not my device because it happens on all of my family's devices. To create it work, I have to close the application entirely and reload it. Please fix.. Updated 12/26/18 Application doesn't crash or hangs on the loading screen as much on these latest application updates. Still same issues as before, just doesn't happen as often.
Genesis at Egg Harbor Township NJTMobile is the worst one there. She didnt thether my phone and I lost a lot of pictures and info that I cant obtain back. The most horrible experience I have had in the 14 years I have neen with TMobile. 0 is what I give this experience stay clear of Genesis she doesnt know what she is doing.
I have been with T-Mobile for over 22 years..way back when they were voicestream. I have stayed with them because their customer service is awesome. Never have I had a issue with them. Even when for a year my payments had to broke up into smaller amounts and paid twice a month they worked with me. Amazing Amazing customer service!
UPDATE: Application still takes over 2 mins to load most times i wish to begin it. While I love my T-Mobile service, this application has become progressively worse since its inception. Tonight it took over 9 mins to load, then I clicked to view my bill, error message. Click another link in the app, all I see is a white screen with a spinning circle in it. Got sick of seeing it, so closed the application and moved on. @T-Mobile, you need to fix this app. Right now it's useless to most.
Not sure what the problem is with this application but it won't let me to log in. Gives "Unknown error" as the reason for the failure to log in. Uninstalled the application and reinstalled it. Still the same result. Restarted phone, still same result. Odd, since the other T-Mobile similar apps work perfectly fine.
Have never had a reason to have any other provider. customer service is incomparable. Recently during hurricane Michael, most services failed but tmobile not only stood powerful but showed love to other providers' customers w/no service due to the storm, by GIVING away thousands of free phones w/free temp service until their providers came back up. Always loved this company but with that kind of human compassion, they can't be outdone! #mytmobile
Clean interface, but feels like items is missing. For instance, you would intuitively think that any changes you need to create to the application itself would be under the "App Settings" area. It's just a blank screen. I miss the network assessor that used to check your phone for network problems and report any failed messages. If there is one super cool fresh feature, it's the help chat. I love that you can begin a chat and if you have to reset your phone, it picks up where you left off.
Was a beautiful amazing application but lately it's been so annoying. It will not allow me log in. I've had to call customer service twice and both times they told me I have to log in online, log out, and then it'll allow me login through the app. What an inconvenience.
I was able to log into the application and check my acc info once. I tried to log back in, and it said that there was some sort of an error and now I can't use the app. It would be amazing if I could actually access my acc info when I'm not sitting in front of a computer.