SmartCare for Parents' Reviews & Opinions
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100 Reviews Found
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Initially I liked the ap. The timeline and pics are nice, but I can no longer use the payment option. Multiple parents at our daycare have been experiencing this problem for weeks. Our daycare has contacted this company numerous times, but the problem is still not resolved.
It does not work the majority of the time. I am constantly uninstalling and reinstalling trying to obtain the data to populate. I would not recommend this app to anyone. Our daycare provider has gone back to paper due to all of the problems with the application.
This company is a joke. Application never works. Tech help doesn't exist. When you call they claim that someone will return your call but they don't. They have no issue taking cash from the childcare centers that sign up with them, but they are nonexistent when there are problems. By the reviews this hasn't worked since 2015. They have no intention of fixing it.
The application doesn't begin half of the time. It sends time line information out at all crazy times of the night. The only thing that works every time NO issue is the alerts for payments....go figure that works at 100%. This application needs dozens of help/updates. Please fix these issues. There are necessary info being sent out from teachers to parents and there shouldn't be any problems especially when it comes to people's kids.
It annoyingly updates continuously, you can't opt out of the notifications and timeline is really an poor method to figure out what your child did all day. Maybe its just the android device version, because my wife has an apple and it works just fine for her. But I really don't like it.
I updated the application as usual and cannot remember my password. I requested a password restart but the link in the email takes me to my acc login which is a issue because I can't remember the password. If I was actually able to restart my password this would be useful. Update- password finally reset. Now my pin does not work when signing in/out.
I have yet to actually obtain this to work. I can log in from my Apple device or home computer, but every time I test to login from my android device device, there is a "problem communicating with the server." This application is used by my children daycare so by not being able to access this on my phone is keeping me out of the loop.
The idea behind this application is brilliant and I love it when it actually works! But since starting to use this application it only works about 50-60% of the time. And now since the modernize a couple weeks ago it doesn't work at all!!!!! Not happy....
I’m not the largest fan of having an application for everything in my life but this application is one that I am really satisfied with. It makes paying my bill so much easier—no more confusion about whether we brought a check in for the week or not. Plus, I feel that this is much more secure than dropping off a check or money at my daycare on Fridays.
This is truly an awesome application that is a godsend for parents. It's awesome what it can do. I'm really impressed with how you can pay tuition and see transactions all within the app. The check-in/check-out function saves a ton of time and is so convienent for when we take turns picking/dropping off the kids. We know from the application when our kid is checked in or out, without even having to ask each other. The image feed is really nice. It's heartwarming to see pictures of your kid having fun, it really brightens your day.
Application crashes often. User interface and design is lacking. Want we had more setting options, live updates, etc. That being said, it does give a everyday report awhile after we check out our kid... I've just used other parent-facing apps that operate much better and are better designed.
Worked well when I had 1 kid at the school. Now I have 2 and I do not obtain the everyday report till 3 hours after I pickup. Don't obtain pictures either of the 2nd kid till that time. I have unistall the program twice and reinstall it still issue. I have a Google pixel fresh phone so not sure what going in
It works for the most part. It would be nice if the application would provide the notifications in a single notification that indicates how a lot of updates there are, instead of a separate notification for every single update. It's annoying to have to clear 10 notifications from the same application after having opened one of the notifications.
I also am having the issues with "network error" for all videos, and some photos. Also, often application will have error when opening. Just really stinks I can't have fun my son's activities. I see other ppl have complained on same topic, but I guess the developers don't care
Speaking as both a parent and a teacher I search it incredibly frustrating that this application does not modernize in true time. It makes no sense that people should have to wait until the very end of the day to see what their kid has been up to. The application that I use in my school updates constantly and parents are able to send messages to us about what their kid is doing. If you could change this application to create it modernize throughout the day and let parents to send notes and teachers to answer to them it would be a unbelievable tool.