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100 Reviews Found
The online ordering is atrocious! It's 2019, not early 2000s. The online ordering is just a garbage browser window within the application and is an entirely separate system. It does not let login to your acc to online. It just sits there and does nothing. No errors, just nothing. It also does not let you to leave the screen to access your rewards during checkout. Leaving the online screen clears the and makes you begin all over again. This application is a frustrating embarrassment!
Mostly a low review because of the coupon system. Rewards "works", but in previous iterations you could via the application and in store, where coupon redemption works. In the current app, even the in-app coupons don't successfully redeem when purchasing through the app, and because redemption is timed and you can't without paying ahead of time, it effectively means you either can't take advantage of discounts when ordering via the app, or you lose out on the discount when you try. Very frustrating, and it kills one of the app's main uses.
Amazing application before their stupid smashpass promotion. Smashpass is a crappy but they are fully invested in it like it's some amazing idea. This application used to have amazing coupons and on burgers and fries, now it just reminds me to a smashpass. stupid, deleting now. Maybe I'll d/l again before summer but probably not. Wendy's is just as good, but cheaper and closer to home. Stupid smashpass ruined everything.
The powell and gahana (ohio) areas NEVER have online ordering available on the application and always say "location unavailable. please call". I live in one zone and work in the other. Haven't been to a smashburger in months because of this. service inside is usually slow so half my lunch time is gone if I inside so don't bother with that either.
As other users have said, this application is cumbersome. Also, although I found the "rewards" tab, it would be nice if it actually told me what the reward is. Example: I have a "birthday reward" but the application gives no info about what i'm getting, and only asks if i'd like to use said reward. Clicking yes gives no more info, but starts a timer as to when it expires. Terrible.
Love the fresh app! It looks and works great! I can hold track of my points that I obtain for shop and trophies that I earn. Build up my points for things i already do and use them for amazing rewards! It took a while for this update, but it was worth it! Nice job, Sony Rewards!
The Sony Rewards application seems good, but I've never been able to log into it with the same credentials I use to successfully log into the Sony Rewards web site. I always obtain the error, "Only 1 SonyRewards Acc can be registered on this device" even after uninstalling the app, restarting my phone, and reinstalling the app.