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    Useful review?

    Chattanooga Federal Employees Credit Union [App]  2021-4-7 13:14

    For checking balances it's great. The remote deposit rarely works. I have to test several times over a period of days before I can obtain it to take a deposit.

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    P&G Mehoopany Employees Federal Credit Union [App]  2019-7-8 13:11

    The "upgrade" of your systems have downgraded our experience. The "old" application was great. We just required an option for mobile deposits and the ability to see pending transactions. This fresh application puts us back into the original ios era. Please create it better soon!

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    After modernize I'm switching banks. I live out of city and used mobile application to do all my banking, now I obtain locked out, have to call and restart password, modernize every day, and can't send my cash anywhere. Basically the application is useless and ugly now. Not even going to worry about it, just going to have my cash sent to a bank that leaves well enough alone.

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    Useful review?

    TVA Employees Credit Union [App]  2018-11-18 13:9

    My application will not modernize and this couldn't ha e came at a more inconvenient time. UGH & and updates shouldn't take this long. Haven't been able to be on in days

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Older ver is better

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    I like the application until they updated it now I can't obtain into it to check my balance and see what I have and when my social security check drop which is due this week so I can pay my bills I think you all should have allow us know when you are going to modernize I don't wish to leave the credit union but why it's taking so long to obtain the application up and running I am sure you all didn't have a issue getting your application up and running

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    On my old Android device device I was able to mobile deposit checks but the application is not compatible with my fresh phone. This is going to be a large pain to be unable to do mobile deposit.

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    U.S. Employees Credit Union [App]  2019-5-23 21:9

    It was rough at first but ALL GOOD NOW

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Okay, firstly with the fresh modernize it deleted my user name. Since the application always had my username before I forgot it. Now I'm trying to figure out my user name and of course there isnt an option for that. Cant contact anyone on the weekend so now got to wait just because they dont have a primary function. Of course they have the forgot password option but when you do that it does not tell you the user name. So if you forget your user name amazing luck with this application and bank.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    After recent update, can no longer connect. Had no issues before update. Extremely poor form disconnecting half the banking customers (based on previous comments) from their mobile app.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    The application doesn't work anymore and I'm out of city so I'm going to have to switch Banks now I can't do any banking!!

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Won't allow me login says error occured

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    It's simple to use and amazing

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Love it!

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Can't log in since modernize

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    The mobile check deposits needs to be updated severely, constantly closes.. You have to log into the application 3 separate times before it will actually allow you log in, the application just feels cheap and janky, you would think that as nice as all the tva branches are they would build a amazing user friendly application that looks as amazing as it runs

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    I spend most of the year away from home, so mobile banking is essential. I love being a member of the credit union, and I've always been able to do everything without going to a branch. Lately, the application has been unreliable and clunky. I can't set up fast access anymore (I tried contacting them but I never got a response). More worrying is their mobile check deposit. I literally cannot deposit checks anymore. When I take a image the application glitches and gets stuck. What was wrong with the application before you updated it? Please just place it back the method it was before. Modernize four months later: This is still a large issue, and I'm really upset to now have to abandon my favorite credit union because I can't deposit checks. The customer service reps I talked to have been helpful, but the system is still broken and shows no signs of ever being fixed.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Loved it to monitor my accounts until the latest update. Ever since the latest modernize I can not begin the app. Every time I hit the login button it shuts down. This has been a couple weeks now. Either go back to the old ver or obtain a fresh modernize out, but this has taken too long.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    11-17-2018. I don't like the black background in my account. Go back to the burgandy, was easier on the eyes. Plus, where it says History, it used to present what acc I was in. I frequently switch back and forth from one acct to another. Now it's confusing. Also the print is too little in the transactions and the date, and I liked it better with a colourful divider (medium blue) between each days transactions, not the light gray currently. My vision isn't that great, even with readers on. The date and transactions all look jumbled together. Please fix this. Thank you.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Love this app. I use it almost everyday. I really like the look of the modernize and haven't had any problems whatsoever.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Very Useful and simple to use.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Not good application

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Why update!!! I agree with R. S. After modernize no longer works on my tablet. I have a never phone, so it works on it. I guess a person has to buy fresh items to use their own baking systems,,,,, not good!!!

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    It was fine till the modernize now I can't log on please fix this

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    The application updated ,now I cant log in, thanks alot

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Mobile deposit is a nightmare. Have no issue w anything else. Worse no one responds to feedback or crash logs. Unexcusable that an operation the size of TVA refuses to correct. Have mobile banking with ,2 other institution s. Their mobile deposit works FLAWLESSLY. ORNL is the best.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Application REFUSES to take a picture of back of check to deposit. Even holding it DIRECTLY under a lamp. PLEASE FIX THIS.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Everyone should relax. Tva is doing work to test and protect your assets. One of those ways is to increase security. Sometimes that means dropping help for older devices that no longer help modern security protocols. I still think they need to implement two factor authentication. Be thankful they are working in your best interest present help and be simple on the complaints until you fully understand what you are complaining about.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Ok so I can't even begin my application anymore since they updated. Apparently my broke self needs a fancy expensive phone to see how much cash I have. This might create me switch to another bank

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    Useful review?

    TVA Employees Credit Union [App]  2018-11-18 13:9

    This recent modernize suddenly won't allow me login to see my account. It just says an error has occurred. OMG it was working just fine before!

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Place the login button back below. They fresh need acc button is annoying and I'm the way.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Over all I think there was a lot of thought for the user place into the development of this app.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Its Mal'right

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    With this recent update, I was beautiful much told to buy a fresh phone to help their app. This is ridiculous.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Not usually poor but since modernize it wont allow me login.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    Application installs but does not work on my Samsung Galaxy S8. Completely frozen. Uninstalled and reinstalled several times. Nothing. Interestingly I just saw a TV add fron TVA touting there app.

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    Useful review?

    TVA Employees Credit Union [App]  2018-11-18 13:9

    Usually a very amazing app. Has just degraded over the past few months. Now finally I can't even obtain it to run on my S8. So sad.

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    Useful review?

    TVA Employees Credit Union [App]  2018-11-18 13:9

    Not able to log into fresh application on my phone or tablet. I refuse to purchase newer model devices to accomodate this app. My devices are less than a year old TVA should accommodate all of their customers no matter what. Called the bank and was left on keep for over an hour. Still waiting on my return call.

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    Useful review?

    TVA Employees Credit Union [App]  2018-11-18 13:9

    After 11/13/18 modernize app. Will no longer work on any of my devices, tablets nor phones. Old application worked perfectly. Absolutely ridiculous.

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    My application required up date that good. Thanks

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    TVA Employees Credit Union [App]  2018-11-18 13:9

    I don't know what happened but with this fresh update, I am unable to log in. Fix it, please!!! Why modernize something that wasn't broken?

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    Useful review?

    TVA Employees Credit Union [App]  2018-11-18 13:9

    It works well enough but the fresh modernize asks for method too a lot of fresh permissions & if reviews left by others are anything to go by it's broken. Not updating until excessive permission requests, as in all of the fresh ones, are gone. Edit: They updated again not even three days later & it's a amazing thing I read the reviews. Even if I had the cash I'm not buying a fresh phone for this. My current device is in excellent condition & I will not replace what isn't broken. I guess I'll just check my balance elsewhere until it's fixed since they somehow bugged the working software to test forcing an update. I still will not modernize until excessive permissions are removed & deliberately added 'bugs' are fixed.

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    Useful review?

    TVA Employees Credit Union [App]  2018-11-18 13:9

    I have a Galaxy Note 8 and the application froze upon opening. This application might not be compatable with Android device ver 7.1.1. I would suggest to the developers an modernize for versions 7, 7.1.1, and 8.0 and to rebuild the app. At least I hope it's that easy of a fix for them.

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    Useful review?

    NAE Federal Credit Union [App]  2019-5-24 13:13

    easy and simple

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    Useful review?

    NASA Federal Credit Union [App]  2019-5-10 13:9

    amazing

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    Useful review?

    NASA Federal Credit Union [App]  2019-5-10 13:9

    The fresh modernize is much better except now I cant create payments on the app. It crashes every time!

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    Useful review?

    NASA Federal Credit Union [App]  2019-5-10 13:9

    Remote deposit dont work

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    NASA Federal Credit Union [App]  2019-5-10 13:9

    Ever since the modernize I have not been able to select payee to pay my bills. It used to work well, before update.

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    NASA Federal Credit Union [App]  2019-5-10 13:9

    Poor app, can't even obtain signed in. Tell me my credentials are invalid. I deleted it until they obtain it right!

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    NASA Federal Credit Union [App]  2019-5-10 13:9

    It asks to send a code by phone call, email or SMS to confirm the account. However, no matter which one I choose, I obtain no response so I'll just stick to the website. I'm uninstalling this but may check later. FYI, my phone is an Android.

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    Useful review?

    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    The application is almost as amazing as TFCU's awesome customer service... I was surprised that all these useful tools were all contained in application

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    Useful review?

    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    Fresh modernize causes mobile check deposit images to be taken automatically. This leads to blurry photos that then lead to a rejected mobile deposit. I was satisfied to click the button after the check was in frame and focused. Please allow me click the button.

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    Useful review?

    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    I love this app, it's normally seconds from any transaction that over completed and being that I no longer live close to a branch zone it's very helpful.

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    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    a HELL OF a lot better than the www service

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    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    I like my credit union

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    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    nice to use at home

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    Useful review?

    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    quick and simple to use

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    Tulsa Federal Credit Union [App]  2019-7-4 13:9

    I wouldn't change any of my accounts. I thank you for your efficiency.

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    Useful review?

    Navy Federal Credit Union [App]  2017-10-27 13:12

    I love fresh update, I love the fresh widget. Hold these amazing features coming.🖒🏿 One suggestion after using our credit card can we obtain a total balance of what owed before it post? My bank of America credit shows my total amount due while it's pending. Right now kind of a guessing android game with multiple transactions. Like if there's a credit coming. Also, when clicking on the amount spent add information about merchant. Thanks!

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    Useful review?

    Navy Federal Credit Union [App]  2017-10-27 13:12

    Most of the application works just fine, EXCEPT for mobile deposit. It crashes every time I test to create a deposit. I've tried it with the flash on and off, with the auto capture on and off, photographing the back of the check first, every which method I can think of. I have uninstalled and reinstalled the application multiple times. I just have to hold trying and hope that I obtain that one lucky instance where the application stays live just long enough to obtain the deposit through, it usually takes a couple days of trying. Without mobile deposit, there's really no point in having this app.

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    Navy Federal Credit Union [App]  2017-10-27 13:12

    The check deposit function is useless. USAA makes it simple to deposit from home, and so should NFCU.

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    Navy Federal Credit Union [App]  2017-10-27 13:12

    Flash does not work when depositing checks, have to use a flash light. (Flash setting is on in application when taking pic).

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    Navy Federal Credit Union [App]  2017-10-27 13:12

    Mobile deposit images may force close application if the image had any problems (lighting, background, borders). I guess the force close happens when the application tries notifying of a poor photo?

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    Navy Federal Credit Union [App]  2017-10-27 13:12

    Always wait to modernize apps or hold .apk for versions that work well for you. Usually every other modernize is worth trying out. Nfcu will fix the application soon I'm sure, they are beautiful responsive compared to some other devs...Latest modernize flash doesn't work for image deposits, bring a lamp. Please fix it NFCU!

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    Useful review?

    Navy Federal Credit Union [App]  2017-10-27 13:12

    Camera flash for deposits doesn't work since update. Galaxy S7.

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    Navy Federal Credit Union [App]  2017-10-27 13:12

    I like this ver of the application I haven't updated it yet.

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    Launch Federal Credit Union [App]  2017-10-27 21:10

    still getting used to this but so far it's ok. I would love if the developers could bring back the fast check option so that I won't have to login every time I wish to see my balance

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    Launch Federal Credit Union [App]  2017-10-27 21:10

    Tried 3 various times to obtain a "verification code" and have not been sent it once (keep in mind I know it isn't anything on my end. The old application worked flawlessly for me.) After attempting to log into my acc again I was locked out and told to call to even have access to logging in! Have tried to call more than 10 times over the course of two days to reach the bank and have been unable to obtain even an answer. Thank God I hold track of my cash and paid everything ahead of time. I'm unable to go in due to my work hours (which is why I use the application to start with.) I've been with begin for nearly seven years now but this is the final straw. I'll be closing my acc as soon as possible.

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    Launch Federal Credit Union [App]  2017-10-27 21:10

    The other application was working great. You screwed it up, loaded this junk application and it locked me out of my account. If something isn't broken don't mess with it.

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    Launch Federal Credit Union [App]  2017-10-27 21:10

    If your going to close the old application and force a fresh application download it would probably be intelligent to try if it works first.

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    Useful review?

    Launch Federal Credit Union [App]  2017-10-27 21:10

    Cannot deposit checks on fresh application

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    Launch Federal Credit Union [App]  2017-10-27 21:10

    So much better! Begin is really going beyond for their members now!

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    Schools Federal Credit Union [App]  2017-10-27 21:11

    I know it's designed for phones, but it works amazing on my tablet.

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    Useful review?

    Affinity Federal Credit Union [App]  2018-1-31 13:10

    Gives inaccurate balance info that leads to over drafts. Bank with holds purchase info on weekends it appears.

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    Affinity Federal Credit Union [App]  2018-1-31 13:10

    As someone with a slow laptop I use my phone for almost everything and being able to manage my accounts on it is incredibly helpful.

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    Affinity Federal Credit Union [App]  2018-1-31 13:10

    A few suggestions: I'd like to see my credit card transactions in true time, including the pending.

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    Affinity Federal Credit Union [App]  2018-1-31 13:10

    I love the app...I haven't had any issue with it

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    Affinity Federal Credit Union [App]  2018-1-31 13:10

    Very convenient because there's limited parking at the nearest zone

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    Affinity Federal Credit Union [App]  2018-1-31 13:10

    NO issues at all. Easy and intuitive to use.

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    Affinity Federal Credit Union [App]  2018-1-31 13:10

    Very helpful and convenient!

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    Useful review?

    Redstone Federal Credit Union [App]  2017-12-16 21:11

    Simple and accurate. The check deposit section of the application is a work of art. Now you can even do soft credit checks from the same source Redstone checks. I swear I'm not paid. I just got charged a $25 overdraft free, but that's still not enough to dissuade a amazing review.

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    Redstone Federal Credit Union [App]  2017-12-16 21:11

    Works great! Only issue I have is that the back image will not save properly. It usually takes 5 attempts.

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    Redstone Federal Credit Union [App]  2017-12-16 21:11

    It stopped recognizing my fingerprint as a login method. Not happy.

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    Redstone Federal Credit Union [App]  2017-12-16 21:11

    I love this application and use it just about everywhere! It really makes keeping up with my monetary expenditures so much easier.

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    Redstone Federal Credit Union [App]  2017-12-16 21:11

    Very simple and useful app. Now has member to member transfers, amazing feature! Just added memo abilitu to transfers. Nice

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    Redstone Federal Credit Union [App]  2017-12-16 21:11

    They updated the application and now I can transfer cash into other members acc

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    Redstone Federal Credit Union [App]  2017-12-16 21:11

    Nice and clean layout, simple to use. love it. Add the routing number to it somewhere. That'd round it out nicely.

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    Useful review?

    SC Federal Credit Union [App]  2018-5-23 21:9

    Application constantly locks you out for no reason and you have to call to log back in. Pain the butt especially when it's the weekend and they don't have a 24 hour hotline!

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    SC Federal Credit Union [App]  2018-5-23 21:9

    Constantly locked out even with correct information. Randomly will let me in or lock me out. So poor that I'm switching banks because if it.

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    SC Federal Credit Union [App]  2018-5-23 21:9

    Check deposing sucks, can't ever obtain camera to focus. I don't have this issue with any other app.

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    SC Federal Credit Union [App]  2018-5-23 21:9

    This application is absolutely horrible. It always says the answers to the security questions are wrong or my password is incorrect. Even after resetting it I can't log in. SC Federal has amazing employees but horrible IT infrastructure. Don't bother downloading it. You will end up wanting to search a fresh bank.

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    SC Federal Credit Union [App]  2018-5-23 21:9

    Secret questions When answering it says my answers are incorrect..so done with this application

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    SC Federal Credit Union [App]  2018-5-23 21:9

    No fixes. Still asks questions I reinstalled to obtain the fresh ver and it still asks questions I have never answered before. Therefore, I cannot access my account. I was told the external acc transfers work in both directions. They do NOT. Neither can I transfer from an external acc to the SCFCU credit card. I will continue to use the Navy Federal seamless and dependable external acc functions to transfer into SCFED. Very sad app considering Navy Federal and USAA have such amazing apps. Fix it!

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    SC Federal Credit Union [App]  2018-5-23 21:9

    Very satisfied with the changes I've been at a loss for several months because the application was so not good I literally couldn't log in. I'm satisfied to say after the most latest update, I am very very satisfied. I especially like the "instant balance" feature, which allows you to choose up to 6 accounts to view when you begin the app, without having the log in. That'll create buying groceries or (impulse) purchases much easier! Thank you for updating!

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    ORNL Federal Credit Union [App]  2018-6-6 21:8

    Thank you for fixing! It works amazing now!

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    ORNL Federal Credit Union [App]  2018-6-6 21:8

    Application was working well for me, but since the 12/21 modernize its been giving me a 605 error. Have uninstalled and then reinstalled several times. This is how I do most of my banking. Please fix it!

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    ORNL Federal Credit Union [App]  2018-6-6 21:8

    I have a large issue with transactions not showing up on this app. Other than that it works.

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    ORNL Federal Credit Union [App]  2018-6-6 21:8

    Worked great, until this latest update. Now, I am unable to log in. This application WAS super convenient, now it is very inconvenient. I hope the issue will obtain fixed soon.

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    Useful review?

    ORNL Federal Credit Union [App]  2018-6-6 21:8

    We're sorry, this application is a useless joke. Please call this 1-800 number for actual support

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    ORNL Federal Credit Union [App]  2018-6-6 21:8

    Do not like that a charge sometimes won't present up for 24 hrs! This morning I used my card and it's not showing as of 4 PM! True time would be great, like other Banks do in their apps! Please create this application true time!!??

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