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100 Reviews Found
Tried to add card info and first time the "payment way couldnt be processed" and after couple of days when i tried again i got "network error" message. The fact is there was not a issue in my card or my mobile network, so the issue lies somewhere else. Too poor since i wanted to use this app. Tip : add more payment options just in case (eg paypal) and fix these glitches. 2 stars for effort
I have been injured for 5 months now. I don't know when I will be able to walk, run or jump again. The car is too fragile, too light and too dangerous. I have seen/heard of more than 5 accidents in 3 months. DON'T USE ECOOLTRA. Acciona, for instance, has safer motorcycles. Every frequent user I know has been injured/used crutches. Do yourself a favor and go to other companies, the model is too fragile, it's almost designed to fall.
I am addicted, anywhere you are there is a scooter for you. The fresh scooters are quite good, they have enough torque to drive in the town and to carry 2 passengers. I search it too expensive for everyday commute, but from time to time it is super helpful
30 MINUTES FREE WHEN YOU SIGN UP WITH THE CODE szhtc I just tried ecooltra for the first time yesterday and its an ingenious service. The electric bikes took a few mins to obtain used to because theyre a lot lighter than a lot of other scooters but it didnt take long to obtain comfortable with driving them
Of all the motor sharing apps, this is my favorite! It is very easy to use and you don´t need to introduce any code to use the motorbike. I had a couple of issues and I got a very amazing customer service over the phone. If you wish to keep 10 euros, use this code when you the app: sfqnm De todas las aplicaciones para compartir motos, esta es mi favorita. Es sencilla de utilizar, no tienes que introducir ningún código. En un par de ocasiones llamé por teléfono y su servicio de atención al cliente fue excepcional. Si quieres recibir 10 euros para tu primer viaje, utiliza este código cuando te descargues la aplicación: sfqnm
Incredibly long waiting times for support. Illiterate customer service with very unprofessional manner of grammar and spelling and zero understanding of dealing with problems at hand. That is to become a client. Can only imagine how poor it is when you are out there trying to use the service...👎🏻
I've fullfil all the information and call them to speedup the acc creation, they told me there was no information. Inserted again the info and call, they say that everything is ok, just have to confirm an email. Third time I call, they say I must change the address, even though I live in Spain , the address has to be Portuguese. Forth time I call, the girl says there is no info and starts to say I have to upload the documentation. 30 mins gone. Advice: follow up ticket system
Wonderful how long takes to register in this app! It's been 4 month that I trying to register this and always they said something is wrong, the www service is poor the application doesn't have all help and labels to register!!! Sadly say that.. bur I don't recommend!!
The best scooter sharing application in town! Beware of the other competitors, eCooltra has the best scooters in terms of quality! They have a fast acceleration, they come with two helmets, they're light and simple to maneuver! Begin riding with €10 by using my code: nkhdc
The scooters themselves are great, 2 clean helmets, enough range, simple to unlock... This application would be very useful if it worked correctly, however I will stop using it after I 10 € and no has shown up in my account. Usually the customer service operators you chat with are very helpful, but this time everybody acted like there was no issue at all. It's not just 10€, it's an incorrect behaviour.
First time used today in Barcelona. It was really smooth the pick up process and the driving. Had some connectivity problems when making the check out but the phone assistance was brilliant. Looking forward to hold using it (btw dcmpg code for 30 minute free)
Took my card, my Canadian driving license, my Canadian passport,, but then requested that I also apply for an international driving license too?! Called, waited 10 minute in a queue and then hanged up. That's not how I'd spent my vacation - Bye!
Facile da usare. Non si serve la benzina(elettrico) Staff che sono disponibili tutto il tempo... You created my life easier. Thank you.. Things have changed lately.. you hold promoting your packs, still takes time to finish your ride which costs you some mins therefore also money.. now it costs 0.29€/1min instead of 0.26€/1min only to create people packs deal.. sorry but i'll think twice now before renting one
Fresh acc registration is extremely confusing for international driver license and not clearly explained which led to long activation time leading to not being able to use the application for the entire trip. Also the interface is confusing in when can you use the application for real.