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100 Reviews Found
I wouldn't have given even 1-star if that option was available. The worst customer service ever encountered till date. They do not even acknowledge a request for hours. My order was acknowledged after 4.25 hours only to tell that the order can't be fulfilled. Being a service provider company, they lack even the basic os customer basics. The app crashes a lot, not sure if they built the app to have only a few users that it can't handle traffic. In short, "Do not even think of using this service"
When I ordered 2 items, the total came out to be Rs. 499.74. But the app didn't let me continue saying the minimum should be Rs. 500.00. So, I called them to talk about this issue. All they had to do was change the conditional formatting to 499 or 499.50. Not just for me, but for many potential customers like me. ey didn't pick up the call several times. 2. The answer was, "It must be more than Rs.500, even if it is one rupee less, you can't order through our app." Uh...buh bye!!
Useless App. WORST Customer service. I got hanged up without my queries getting answered. Don't launch an app, business or offer unless you can fulfill the demand. And if the order is getting cancelled it is only common courtesy to inform your customers. I don't recommend anyone to use this app.
Very poor service. I ordered my food and paid through debit and waiting for soo long they said the order has been cancelled.i called and messaged them for any solution for refund they didnt answer any. If you are willing to make a brand then you should executive it. Very unmanaged and irresponsible. Not trustworthy.
The concept is good and the offers are amazing but what's the whole point of brining offer when you can't serve them. I was lured into the app by the 50% off offer and it took me 20 minutes to get into the app with so many frequent crashes. And also the app took hell lot of time to add the items to cart and finally I was not able to check out. The app pushed my patience limit and I'm simply disappointed in them. False hope is dangerous and I wasted an hour of my time trying to order.
Apps like this are the reason why nepali people don't have faith in online deliveries. Bad customer service and bad app. What more to expect? It's a utter waste of time. I reccomend you all to not install this app. What is the point of giving a discount if you cant even serve the people. I recommend the management team to close this app immediately, have so vison, do some planning, hire more workers and finally run the app. The way it is now, is utter garbage. Would not recommend to anyonone.
Pathetic customer service!! Makes sense why they've received so many 1 star. They don't even have the decency to apologize for their poor service and mistakes! Their management is a joke who don't value your time. Makes you question if their staffs are even trained!!
Terrible customer service!! Made me wait 2 hours for my order which was assured to be delivered within 45minutes! Had to cancel my order due to their late delivery and they didn't even have the decency to apologize!!! Learn to value your customer's time or train your staffs well rather than overpromising services you can't deliver!!! NEVER ORDERING FROM FOODBUSTERS AGAIN!!! you don't even deserve one star!!
Waited for three hours to just get my order cancelled. No heads up or anything before that. They're just luring customers with extravagant offers that they can't even serve. Like, what's the point of having those offers? Just don't take any more orders once you've reached your limit. It's that simple. Don't disappoint your customers by canceling the orders after making them wait for 3+ hours without any updates. Extremely unprofessional service. The competing apps are much better. 0/5 stars.
Very poor service. I waited 5 hrs just to order my food, the app kept saying it was crashed. Their "week of madness" was a scheme. Why create an offer and keep promises when you can't deliver? Overall very unsatisfied with the service. I deleted the app off my phone and will never install it again. 👎👎👎👎
I downloaded this app today for ordering food from pepe pizza. At first i was able to add some food items to cart but while checking out it showed some error popup. So, i tried again and 10 times after that, everytime i would click anything the error popup would appear and wont let me search, add items or do anything. There are some major issues on this app. Hope it will be resolved soon.
This app is just a joke. Literally the worst customer service. The app crashes like literally all the time. The deals and offers are there just to lurk the people to download the app. Everytime i try to order something that has offer the app literally either just says the order has been cancelled or just doesnt even allow you to buy food. What is the purpose if this app i may ask? This app should be taken out from this app store why build a food app when u r not trying to sell food.
The worst food delivery app ever . Even small businesses and startup has services better than this . They cancel your order without proper communication and then you can't place the same order again . Save your time and space , Don't DONT USE THIS APP . RUINED MY DAY , MOST DEFINITELY WILL RUIN YOURS . The unbelievable offers they have is just a scam . Stick to the other food delivery apps , Nepal has to offer . Supoort them instead of this disgrace
I ordered many iteams from pepe pizza as it offered 50% off to us, it was above 1k, I ordered at 3: 30pm before that it was showing some issue as they respond some server prb, they placed my order for 5pm I waited waited waited, called waited but no responds at all and my order is still pending..!🤨🤨 and its 10:30 pm with no respond at all. Thank god i didnt pay through esewa..! And contract no. provided by them is soo bad.! Only one contract no. And that is also off all the time still now..!☹
Just a scam. Response team is literally asleep. Then you get a call the other day that you had ordered from us. 50% off on Tuesdays at Pepe just a scam to gain downloads; why does the vendor reach heavy order just 5 mins after launching? Build your customers on a trustworthy application not some marketing gimmicks.
I think you people should shut this app.. such a waste of time. Your order is never verified.. worst app ever.. So this is my suggestion if you cannot operate then you should either shut or reoperate after you test the app properly and when you can give the proper services..you should not waste people's time...
The concept you came up is great but what is the value of the concept when you can't even deliver a 1% out of that. What a waste of time. Naive app developed by IMS. You wanted to go with a bang but it will be opposite of that, there will be many negative and bad reviews because of your unmanaged and noob offer to scam people. Disappointed and never ever recommending anyone to download this app and ordering food from this app ever again.
after the app was fixed, i ordered it and got the food. Even though it took a lot time for delivery, i guess it was because of the heavy amount of orders. My friend also ordered food and even paid through esewa but he hasnt received any phonecall or confirmation. Hope u take care of that.