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100 Reviews Found
Highly inaccurate time tables. After using this application for a few weeks I have still yet to see an accurate time estimate for the buses. Seems like projected times are just suggestions the bus drivers cannot hold up with due to traffic or what have you.
Application no longer functions at all with Android device 9.0. With prior versions, a lot of functions just don't work or have completely wrong information. WARNING! Arrival times are NOT true time as described. The Google maps and other Transit apps seem to be more accurate and actually use true time feed.
So now, the second release of the fresh ver in just two weeks, and it fixes the bizarre "zoom in" feature that provides no benefit, but now it defaults to scheduled arrival times whenever the actual time is off by a few minutes. In other words, it's just a various user interface to Google Transit's arrival time estimates. Why, if LACMTA has raw data from NextBus would it rely on Google's estimates that are not as accurate? Who is in charge of this project in LACMTA Marketing?! Please focus on the needs of your riders to have accurate arrival times, not on some poorly defined need of a non transit rider to problem a fresh application update.
Is there a trip planner in this app? If there is I can't search it (and the two - why two? - on the web websites are both unusable on phones). Amazing idea, not good execution, esp., in UX: navigation and other layout is non-standard but not in any method that demonstrates any improvement over common layout conventions. Case in point: latest night I was hoping to take a bus-train combo from downtown to Hollywood, but the application couldn't support and the different web resources all provided various recommended routes and even various time estimates where routes were the same. I gave up and drove - the exact opposite outcome this application could be facilitating. Add the promised trip planner, bring in a UX spet, and this can become a critical piece of LA's transportation infrastructure. Without a redesign, it's not a amazing use of budget.
Related to the issues a lot of users are discribing here. Previous ver was great, used to be accurate. Now a lot of stops give no arrival times. Might be useful as a map to some, but not for useful transit info. Disappointing that an "official" application has not been fixed, at the very least offer an update.
This ver of the application is worthless for estimating arrival time of buses. It is extremely inaccurate and the old ver of the application which was accurate had been disabled. I have to use Google Maps to plan bus trips, so I'm considering just uninstalling this application after leaving the review.
I have a Pixel and it won't happen for me at all. I used it for about 2 weeks and it was amazing then it just crashes every time I test to begin it. I've uninstalled, installed, waited 2 more weeks to check if they have fixed it but nope - still unresponsive. Very frustrating.
The fresh UX design was obviously done by someone who has never taken public transportation. At launch, The map opens cropped-in so tightly you always obtain an error notice that reads "there are no stops in your area." I spent months thinking the application was abandoned, until I found instructions that were equally unintuitive. There are duplicate stops for either side of the road with no method of being able to distinguish the difference. I have to use Google Maps now because this application is no longer useful.
Could be a lot better. Major gripe is that it doesn't seem to allow me favorite stops on the map itself. It only lets your select favorites by searching each stop. It doesn't even allow me see the times from the map, it only tells you where and the stop number. The Go511 application is older and uglier but at least shows me the times for the stops that I choose on the map. It's easier to determine which stop to head to.
The map is helpful for finding bus stops, but very clunky to tell WHERE the bus lines go. The arrival times are consistently inconsistent; it will say a bus is coming in 5 minutes, then 6 mins later, no bus will present up and the application will say the next bus is in 15 minutes. How is that possible if all the buses have GPS trackers on them? Metro present create an application that lets you track the zone of an actual bus on a map, like Lyft or Uber does with a car.
Not true time, just scheduled time. That wouldnt be a poor thing if the application didnt erase buses that should have arrived in the latest 5 minutes. A bus could be coming in 2 minutes, but if it's behind schedule, this application would show the next scheduled bus arrival a half hour later.
Metro is unreliable. It pushed me to obtain a vehicle from FAIR. The application itself gave me the wrong info. Some partner buses stop running at certain times the application does not mention this it continues to present they run at the times they do not. It directed me to the wrong street. I had to figure it out on maps when I finally did I had to walk more blocks up a hill and called the company she said the bus I required was already on the free method and was the latest bus. She said I should call metro for another route.
The buses have gps, would be much more useful to see when they're actually coming than when they're supposed to come. Also if you fill out a complaint form because a racist security guard assaults a young black guy or a driver demeans a homeless person, you can't submit it cause the captcha function doesn't work (at least on android). Thanks, metro. 😕
This application doesn't live up to the standards you would expect from the 3rd biggest public tranportation agency in the US, which serves 1.3 million riders a day, and has a yearly budget of $5billion. It's really below the standards Angelinos should expect, considering the number of tech companies based in LA. The most impressive feature is the "Arrivals" feature that tells you how soon busses will be arriving at areas near you, but there's no interactive route map, so if you're fresh to town, you have no idea where these buses are going. Other than the Arrivals, this application just aggregates information found elsewhere on the web, pdf route maps and schedules, and links to other transit agencies. Part of Metro's issue is that public transport in Los Angeles is not centralized, and creating agreements between all agencies is problematic. A constitutional admendment need to be passed allowing for the centralization of all greater Los Angeles and Orange County transit authorities under one agency. If they can just combine the Arrivals feature with an interactive route map of all agencies, this application would be a winner.
Near as I can tell, the application used to rely on GPS trackers on the buses to obtain accurate arrival estimates. Now it just uses a static schedule, which is wrong most of the time. As for why they changed it, who knows? About half of the buses weren't showing up on the estimate in the old app, possibly because the GPS was broken on them, so maybe they changed it because it created Metro look poor to check the application and see only 3 buses listed all more than an hour away. I can't say this is any better, as I've waited for more than an hour with several estimated arrivals flying by with no bus. The recent modernize brought back the old interface but left the wholly inaccurate arrival estimates. For example, I've been waiting for over half an hour just now, with two estimated arrivals within that window, which didn't come.
Not that the previous ver was very good. The fresh ver is far worse. Deduct one star for not being able to tell when the next train will arrive at the station your at in measures of time, minutes. Deduct one star for not telling you if that cute small train icon is heading towards you or away from you. Deduct one star for not putting you less than a mile away from the station your standing at. Deduct one star for not being able to modernize your Zone based on GPS, cellular turret or WIFI.