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100 Reviews Found
could definitely use some improvement, though it has gotten far since the latest time i used it. some bugs when connecting some card accounts, such as no prompt to enter login info before hitting continue-continue button does nothing on this screen. the concept would be very useful so i hope this gets fixed
Downloaded application opened application sends me to key bank login were I have to type my password in twice then it just stays on my key bank app. I have used hello wallet on my laptop but the app is just a loop of signing in and only letting me look at my key bank app. Is this a fixable bug. I really would like mobile access for this app.
Gets stuck in a login loop with the keybank app, so it doesn't work at all. This has been a bug for the past year and it astounds me that they haven't fixed it yet. Edit: attempting to use hello wallet from within the Key Bank application elicits the same bug. Using Android device 10.
Seems like a amazing idea for an app. However, it wont load, it just keeps cycling through the KeyBank application login screen. RE from KeyBank: When logged into your KeyBank mobile app, test clicking on the "Financial Wellness" tile to access HelloWallet directly. If you continue to have trouble, please feel to reach out to our help squad and we would be satisfied to help. This is not a valid selection on my KeyBank app.
This application is just about useless. It is laggy and crashes repeatedly when trying to edit budgets. It's constantly disconnecting and duplicating accounts which results in my wellness score being wildly inaccurate and useless to me. It claims it doesn't "see" activity in categories that are clearly in use. I gave the application almost a year to work out the kinks before giving it a review, sadly nothing has improved.
Amazing financial picture. I can hold track of my US accounts and investments even if they are not at KeyBank. Things that need to be looked at are check writing and printing and foreign accounts/investments. Since Quicken is now a subscription Hello Wallet is a amazing replacement.
This application sucks and so does key Bank I obtain a email that I have income 5 days after I obtain my check and it's direct deposit. Also I'm supposed to have overdraft protection but it doesn't look like it. I'm switching banks and really upset with all the problems.
It would be amazing if it actually worked. Tried logging in at least 13 times only to be asked to log in again. I can test anytime of the day with any amount of reception and still obtain kicked back to the log in screen over and over. It was actually very helpful until this problem started.
The application wouldn't sing me in automatically, after I had signed into Key Bank app... called help #; they suggested uninstalling both apps, then reinstall both making sure to install "hellowallet application first". I can now use the hellowallet application :)
I don't use this application but someone with my number does, i can't figure out how to tell it to stop messaging me? It says I have 5 dollars in my hello wallet then yesterday it said it charged me 200$ fee and I've never heard of this but also it didn't take out of my card so that's good. But how do I obtain it to where you guys stop texting me random fees
This application doesn't open, it keeps force closing every time I test and begin it. I can see from the list of complaints I'm not the only one having issues. And it also doesn't seem like anyone who made this application is acknowledging the fact that something's wrong and they're working on fixing it
I tried this application a while back. I ill having the same problem as before. When I edit my budget items, it does not save the budget. I was so satisfied that I finally had an application y to support with expense and this does no amazing if I can't adjust it to my private budget.
this application barely functions. It will track non key Bank accounts for a short period, then "break" and you need to re enter your information. I'm not even able to access mine right now because it seems to have forgotten my ID. This application is far more problem than it's worth.
This application shows me nothing that the regular keybank application shows. Where are the tools to see all my financial information. The develops we're very fast to answer and have solved the issue I was having. This application cannot be used on a mobile device it's meant for a laptop or desktop.
Where do I even start? It's innacurate as all fork, gives poor financial advice, and having the acc actually influences how much a savings acc costs. When it loads, its useless. And I've worked with apps/phones/programs/PC's my whole life. It just hurts my soul. Have never used it more than to see if anything changes now and again.
Application is beautiful good, but could use a few improvements. First off, why isn't the "+" button under accounts semi-transparent like it is on the budget? Very hard to read as is. Second, the budget should present income, as well as amount saved/unbudgeted like the www service does.
Good-bye Wallet app. As others have said, it creates a loop of requiring sign in, over and over and over... signing in via my computer is fine, when I'm home. The application would be useful when I'm on the road. The application used to work up until a week ago. Definitely, not what I call hassle free.
I too have suffered from the login loop that ultimately ends up in the application crashing. Have tried to connect from the KeyBank application as suggested in responses, that also fails. Used to love this application / simple connection to my bank account, now I'll be using a various tool.
Notes on pending transactions dissappear when they come thru, accounts don't modernize consistently, difficult to sign into... This application needs a general overhaul. I would look for another application except that Key bank attaches interest rates to it. Answer to Support: I have contacted you, several times. PNC hasn't updated since 9/2
Application is very cumbersome and difficult. There are frequently errors after KeyBank created a various login screen. I usually have to sign in 3 times before I can obtain to my home screen. There is no easy method to clean up the bill section. Even after I a bill it still gives alerts that it is unpaid. The application has a lot of hangup with not having an intuitive put to place the save and edit functions.
Cannot begin the app. I obtain an error 'Access Denied'. Can someone support me with accessing Hello Wallet on the phone? Desperately needs fingerprint login. I don't feel like my info is secure when I use Remember My Password. I also create sure that my password is loooong for all the finance-related websites. So I only logged into this application 3 times. The fast stats about spending are insightful.
this application is broken.... Developer says it's running, but that is not the standard. It also must work properly. Every time I log via Keybank in it says my accounts are broken. Actually, the accounts are fine, the application is broken. I have followed the instructions for fixing the connection numerous times without success. The application should automatically fix the connection when being accessed from the Keybank app.
notifications are EXCESSIVE & ALARMINGLY MISLEADING forcing one to immediatly take time to search out why an acc with $1000.00 in it is listed as 0 Balance !! there were other misleading, USELESS, & time wasting messages. I have UNINSTALLED, & I am SO GRATEFUL that I never gave hello wallet info on accounts with other financial institutions.
I'm not actually sure what it does because I have yet load then execute the app due to the fact that it keeps crashing. I'm the only one on my acc and it keeps saying I'm spending hundreds of dollars a month at restaurants / bars. Restaurants I have no issue with, but I don't go to bars. There doesn't seem to be anyway to load the application and figure out what they're designating. Wendy's, Subway and my local greasy spoon are a small bit various then it looking like I'm sneaking around going to bars.
Very poorly written app, frequent crashes, and it has blunders such as userid for external acc is only 20 chars max where as userids are most likely emails which can go beyond 40 chars as well. Please fix these problems before you begin an application for a financial institution. I am now even worried about security of the accounts I added in here.
Apparently 3rd time was not the charm while trying this app. It works for a few days, then the application starts to crash when either attempting to login or attempting to view the dashboard. I've tried resetting my device multiple times and reinstalling the application multiple times, with no success. While this application has a lot of potential, unfortunately it's plaqued with multiple that don't seem to ever be fixed.
I don't like the idea of needing a separate application to log in, but if it works, it works. Except, it doesn't. The KeyBank application forgets that I enabled fingerprint logins, so I have to use my username and password (which I sometimes have to enter multiple times before the application finally lets me log in). And then... I'm stuck in the KeyBank application with no method to obtain back to HelloWallet. I uninstalled and reinstalled both apps, but the issue eventually returned.
"Can't even access the app. Why would KeyBank place out an application that doesn't even work? It's an endless cycle of signing in and the damn thing won't open. Broken application do not download." Edit: I guess you have to install the wallet application first, then the KeyBank app. Works just fine after that. And Thanks for the reply.
I think this application would be useful if I could actually use it. It claims that if I log into my key Bank application it will automatically sign me into hello wallet. I have tried multiple times and nothing happens. Until that problem is resolved this application is unusable