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100 Reviews Found
This application is a scam, & has been marked for poor service by the Better Business Bureau. They take & don't provide the services you for. At first, they were alright but after a couple of times of video chatting with my fiancé, they quickly screwed up completely. They've robbed me of my money, & to add insult to injury they practically raped my fiancé’s possibility to say goodbye to a dying family member because each time we tried to video chat, the application never bothers to connect the chat to my phone anymore because it's a dud service now. The messages to connect to the video chat have all but ceased & they don’t give a damn. They even go so far as to create sure that nobody can obtain any support or any results by making damn sure that every method of contacting them is an endless loop to nothing. You cannot talk to a customer service representative at any time because there are none. You can of course leave a notice for customer service, but they will NEVER obtain back to you because they'd much rather spit in your face & laugh at you. If I could give this application 0 stars & 5 extended middle fingers, I would. Total piece of garbage & a complete waste of time & money!
The people who work for this company are very courteous, they will email back in a very timely manner EVERY TIME you email them and they go above and betond to create any issue u have right!! This company gets 10 stars!!!!! And for the application itself I never have any problems at all!! 3 out of 4 video visits were excellent and the 4th video visit was canceled due to an problem that there was no control over and at first they restart my visit and when it couldnt be restart because he was moved they refunded me.
not bad, frustrating at times. Not having a draft box is really irritating. losing a letter 4 page letter, because I got a phone call is super frustrating. personally, I believe it should have a more "MAILBOX" type design frame. by that I mean draft, a sent message, and a recieved notice type box or folder. but this application adds the option of sending pictures to the one's you love inside. which is awesome! still well worth downloading!
I have tried for 3 days to use this app both regularly through the computer and also through the app. It will not let me to create deposits. Trying to use the email service and it's not letting anything go through even on their phone system. I received 1 email from the website stating it was coming from the Sheriff's Department. I called the sheriff's department and it stated it got in fine. I had left 3 emails regarding this issue and have yet to keep respond on how to place on
my boyfriend use your kiosk for a our video visit hes the 1st person to use them. the1 lst kiosk had no sound the 2nd blurry and tilted pic. kept shutti g off, our visit was NOT 20 min. id like compensation. Also your application would not let me to send you this information, as well as not allowing me to for text messages. No put to choose Kansas.
I just deposited $24.16 to an inmate 2/3 hrs. ago so he could talk to his daughter... He hasn't received anything in the 2/3 hours but I have 2 receipts where I deposited it & it did charge my card for that amount!!! I want him to be able to talk to her or I desperately need a asap.
My fiance has been trying to video chat with me and I have not gotten a code in my email or by text. So needless to say I have not been able to have any video chat with him and I am starting to obtain very upset because he has been trying for three days now to do the video chat with me. And now he has no more to video chat or to send a notice to me. So what do we do.