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42 Reviews Found
this is a non working item period. It was ordered and was drop shipped from China. It does not work at all. It paired with my phone which scares me. Now what do I do. The return is somewhere in Lithuania and requires a large postage cost to send with a tracking number. The application should be banned from the application store. And microsoft should remove their ads from the computer system.
What a waste of money. I have Android, and my wife has iPhone. I got the enence working on mine, and when my wife could not, she opened Google Translator. Talking into Google, the voice came out on the enence device. Behold, I tried the same thing on my phone; same result. This device simply has Google Translator in it. Wasted $89! Simply Google Translator to your smartphone, and it works better and easier.
Tracking is not working. It says not in the tracking company system. They present 2 tracking... Before I purchased, I checked the zone code of the phone # and it was Fresh York. Www service does not present an address. The reviews say the translators come from China.
I bought one off of ebay (they are really cheap) and I was very suspicious. Once going through all the instructions and download, installing, reinstalling and trying to call for help, I now know it was a really clever scam. I returned mine through the ebay guarantee and will know when something sounds to amazing to be real it usually is. I want I had found this website before I ever purchased mine and I would have know it was a NOT THROW YOUR MONEY AWAY ON THIS SCAM. .
Amazing disappointment; set it up per instructions, after which it kept reverting to the language list; almost every A button sample was responded to with “Can’t hear", despite maxing out my iPhone volume and the the volume on translator itself and speaking directly into the microphone. Also CANNOT search a website or program with troubleshooting or tech help options.
I received my MUAMA Enence on 19 July 2019. It failed on the 20th July. Possibly it could not be recharged. I have tried telephoning (646) 757 1608 but the number is out of service. I looked up another number +43 7200 22712 but there is no reply. I sent an email ” but according to other customers the company does not respond. I tried their Fb page MUAMA Enence and was offered a chat on Messenger. It says “is anyone available to chat “ button. I got a Yes response and so I asked for a returns authorization. There was no follow up. Many reviewers are declaring this company as a scam and I’m afraid I may have to join the chorus. It’s depressing because it worked reasonably well on the first day even there were problems with volume. Many declare zero customer support.
60 warranty what a joke it cost so much more to send it back than what it cost, $80 usps, $216 ups and about the same for fedex the product is junk and It is my fault for checking out before I bought, I did this off of AOL web website and now I have a issue with them
I paired it with my Apple IPhone 10, by following the instructions. The conversation should be audible on the speaker of the translating devise and it is not happening. There is no customer service help (no phone number to call or e-mail address to connect) If the translator speaker is defective, I would like to return the device for a fresh one. Very Disappointed !
Can't install translator to android device phone despite following the instruction just says "can't hear". Have tried e-mail help twice to no avail. Tried to search return address but no luck. Goes to present if it appears to be to amazing a it probably is.
The translator pitch is fraudulent. The company is very fresh and badly organised. Returning anything is a nightmare. I suggest that you avoid all contact with these people and if you are already involved, then I want you luck, you need all the luck you have got to obtain anything useful from Enence.
I see what you mean about all the positive reviews have been submitted in 1 batch lasting less than a minute. I too think its useless. The audio only comes out of the phone, never out of the device. The phone has to not be in screen save. You have to ay very long sentences because it appends bits from previous sentences. We shall see what the 'support' is like, but looking at the reviews, I'm not holding my breath. It does not work at all like the promotional video & appears to be 1 huge scam
This thing is a ripoff. Nowhere in the ad does it say that it needs a smartphone. If you have a smartphone, you can obtain an application that does the same thing (for free). I never got mine to work properly. It would take my verbal input and translate it, but I could not obtain a verbal output from the translator. Customer service did not answer to my repeated e-mails, If you wish to return the thing for a refund, you have to mail it to Lithuania.
1. Their advertisement doesn't tell you that you must use your intelligent phone. 2. You must have blue tooth connectivity. everytime I tried to do a scan for the translator, the blue tooth connection would fail. 3. The chinese speaker could be more clearer. 4. I wish my back.
Sucks huge time. Scam reported to FTC by me today. Emails not answered unless it is about waiting to arrive. Phone number in NY will not be answered and all options are invalid numbers. It says you can keep for the next person to support and then you are disconnected.
Muama Enence Instant Translator Also I can only agree with the opinion of my predecessor... Muama Enence Instant Translator is one miserable disaster. Had ordered the translator for testing purposes. Downloaded the from Google and installed it. Battery charged--4 hours as required Bluetooth enabled on my mobile phone. mobile phone and Muama Enence Instant Translator paired. So far so good. Language set. No matter if A-key or B-key were pressed...everything spoken was answered with "Can't-no-hear"...and I mean "Nothing--absolutely nothing" was heard!!! and that despite highest volume..and I have tested all volume levels. Software uninstalled...newly installed...nothing no change Just "can't hear" again. I can only recommend to everyone... MUAMA Enence Instant Translator not to buy... If the TRANSLATOR does not work out-of-the-box FINGER away!!!!!! The annoyance is bigger than the result the translator can -- allegedly provide. Translated with
Did not keep Operators manual. Went to www service and can't search manual. Called Help Tel # and got not available response to all voice mail selections!!! This company is bogus!!! Don't this thing as it is a total rip off!!! I wasted $108.00!!!!!!!!!
First to all people out there NEVER anything advertised on Ig because ther is NO WAY to contact Instagram. Not by phone, email or even Instagram. I followed ALL procedures and returned 4 of them at a cost of $220.00 to Vilnius, Lithuania. They sat in the "Customs" office for one month before being returned to me in Dallas, Texas. once again - NEVER a product from Ig or Fb if you ever wish to see your again.
I purchased this. There are phone apps that do the same thing. I opted to return it for a full refund. I mailed it back to LITHUANIA at significant expense. It seems to be stuck in customs somewhere. PayPal closed my case (which they shouldn’t have) because the seller hasn’t received the item back, even though PayPal can see that it is in customs waiting for clearance. They found in favor of the seller and now I am out $89 plus return shipping. I have gone to my card company but they say the 60 day window to dispute has closed. Beware of buying products from out of the country! If MUAMA is an honest company, when they keep it they should my but I doubt they will. Method to go PayPal.
We are sincerely sorry to hear about your experience with our company. We are still a young company and are doing our best to improve our services and product to fulfill your expectations. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to hold you as one of our most valued customers, and we hope to serve you better in subsequent times. If you could share your number with us so that we could review and obtain in touch with you directly to help you. We want you a unbelievable day ahead!