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  • 0

    Useful review?

    MyUsage Mobile [App]  6/11/2021 14:9

    Does not work. Even after registration, & email verification with code, could not let join utility. Restart program and it did not recognize my log on, or email address.

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    MyUsage Mobile [App]  6/11/2021 14:9

    It was good till I moved and I've been trying to use it and I guess since I moved it can't use my email again for the new place I've been trying cuz this is so much easier than having to call everytime and when u call it don't tell u how much is on it like the app does

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    MyUsage Mobile [App]  6/11/2021 14:9

    Doesnt update as needed. Very poor quality. Completely useless really.

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  • 0

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    MyUsage Mobile [App]  6/11/2021 14:9

    It's a very good because you can pay and not even leave the house

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    MyUsage Mobile [App]  6/11/2021 14:9

    This is a nice app to have if your in need of a quick view of your utility usage on a regular bill or also a prepaid bill. It also gives you details you might need in a hurry such as your account number or during outages you meter number even it would tell you if outages are in the area and how long the area has been down. You can't change your notification info; and I often have trouble changing my pwd it gives me an error code stating my email is not found with an acct.

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    MyUsage Mobile [App]  6/11/2021 14:9

    This app would be better if there was a way to guestion high jumps in my bill that should not have been there bc nothing ever changes in our tiny apartment to make our bill jump from $1.25 a day to $6.90 a day something isn't right bout that.

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    MyUsage Mobile [App]  6/11/2021 14:9

    I enjoy the convenience of knowing exactly what my bill is with no hidden fees.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Best way to monitor your current power usage and to be conscious of it

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    MyUsage Mobile [App]  6/11/2021 14:9

    After update my password is no longer any good! This is stupid I even had it saved

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    MyUsage Mobile [App]  6/11/2021 14:9

    Pretty good app to keep up with your balance.

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    MyUsage Mobile [App]  6/11/2021 14:9

    The app itself seems to be set up simply and is easy to use. However, I do have concerns about the password policy. On first login with a new account you are not prompted to change the password from what the electric company has given you. There also doesn't seem to be any option within the app itself to change the password. You have to login to the website instead to be prompted to change it or manually change it. I'm concerned that with such weak password policies data could be easily stolen.

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    MyUsage Mobile [App]  6/11/2021 14:9

    This has been a great app until today! When I try to log in it says "invalid token, try again later" What is going on? I've had this app for a long time and the sad thing is I had to get a new phone at the beginning of the year and my email is now different then the one I have my account made with, and there's no way I could possibly remember the old password. Why is the invalid token showing up. Also is there a way to add my new email to my account. .

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    MyUsage Mobile [App]  6/11/2021 14:9

    Easily check your usage and how much you are expecting to pay.

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    MyUsage Mobile [App]  6/11/2021 14:9

    I think the user experience is somewhat based on the utilities company as well. However, I have used this system in both Tennessee and now Florida and after the first hiccup of login I have not had any problems. I like seeing the amount used everyday so I know where utilites are being wasted. You never hit switches as fast as the day it cost you $5.00 instead of the normal $1-3 😂..... I have no complaints so far but I've been using it for 2 years now soooooo

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    MyUsage Mobile [App]  6/11/2021 14:9

    The setup process is long and arduous, and once you log in the app is overly simplified. My usage isn't showing me anything, when I click "hourly" or "daily" it just says "Not available". I'm not sure if that's the app or my meter. Either way I prefer the website to this.

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    MyUsage Mobile [App]  6/11/2021 14:9

    This app is useful for merely paying your bill and viewing usage and amount left. However after getting a new phone push notifications do NOT work on this model, and yes I did manually change them in the app notification management. Old phone was a Galaxy S5, new phone Huawei Mate SE (BND-L34). And yes, also checked the phone's notification settings too. Push notifications are still sending to my girlfriend's phone, just not my new one. Don't rely on this app to give you timely bill updates!

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    MyUsage Mobile [App]  6/11/2021 14:9

    So one big problem. When I go to add funds to my account that site is not setup for use with cell phones. Now I understand that you have no control over the company that runs the second site but you are paired up with them. Might have been a great idea to setup a blanket site for payments for all the different companies.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Amount are wrong most of the time

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    MyUsage Mobile [App]  6/11/2021 14:9

    everything was fine until the system must of been hacked. some how the system is reading I owe over 1 million dollars which needs to be paid before disconnection. yes I said it right I have screen shots of the ridiculous amout this app is trying to say I owe. I am beyond livid about the situation. yall need to fix y'alls system. no way in hell we owe that amount. especially when I just put in 134.00 and we had a balance of that to be used.

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    MyUsage Mobile [App]  6/11/2021 14:9

    my app keeps crashing. wont let me log in. please fix it!! update 6/25: Still wont let me log in. My phone is a Galaxy s4. My service is thru AT&T. This app is useless to me. Its inconvenient to waste my time trying, then having to resort to other ways to pay my bill. I might as well delete it if it wont ever work for me.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Everything is fine but the payment feature. It sucks. You have NO CLUE if the payment is going through or went through. You really need to put a payment pending on it when you press the authorization button. Plus, this does not give you any conformation codes. Other than that, it's fine, I like how it shows your daily usage and what not. But I will just continue to pay over the phone or by other means because I don't need a payment oopsie again due to being in the dark.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Nothing about this app makes sense to me. It appears to be simple but its not...its LITERALLY A BUNCH OF NUMBERS with ZERO EXPLANATION. I can't figure it out. And I don't understand why I need to put my account number in and key token? to make a payment when it's already signed into my account. I really think a user friendly update is in order.

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    MyUsage Mobile [App]  6/11/2021 14:9

    The app is handy to keep track of the usage of your utilities. It could be simplified a little more for others to understand the usage and rates better. Also there was times I used less power and was charged more then I used. Also at random times money would disappear and then reappear later down the road.

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    MyUsage Mobile [App]  6/11/2021 14:9

    The 1800 number does work...I put the my account number and it says it can't be found but it's still charging me everyday! Go online I get an error communications message; then they cut off my utilities for non payment but I can even make a payment....this has happened several times and then I get all these extra fees added on.....Like What Is This Prepaid...This is craziness....

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    MyUsage Mobile [App]  6/11/2021 14:9

    My phone dropped this app like it usually does, now I can't get to it because it wont recognize my user name and password. Need a way around this problem. There are no other options.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Is there any way you can make the usage chart easier to understand? It would be more helpful if you could tell us the usage based on the time of day. Also, I don't really care for the "miscellaneous" charges being described that way. I think it would be better if you could be more specific of what those charges are. Other than that, I feel like this is a good app for keeping track of payments.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Helps to know if I got a water leak or something.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Have not been able to sign in at all. It's super annoying. Cannot sign in on the app on my phone nor my husbands phone. Or the website. It keeps telling me "unable to update local database" every single time. Please fix this.

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    MyUsage Mobile [App]  6/11/2021 14:9

    A little basic, but it works. Would like to see a little less screen switching (more info on one screen in the of the usage), but it does stay updated and breaks down your charges, so you know how much money you have left on any given day. Would recommend.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Its simple to use and thats what i like

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    MyUsage Mobile [App]  6/11/2021 14:9

    Edited Review: The app is my only way to check on my electric bill and how much credit I still have on there. It's very useful and the only issues I've found have not been the fault of the app developer but related to my electric company.

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    MyUsage Mobile [App]  6/11/2021 14:9

    It's good for monitoring, I get to see how much I spend a day on *misc* They charge me as [email protected]#$%10 a day. other times more like $4 Is that a lot, or a little? Idk. But it could be part of the reason why city of Ocala utilities are in a class action lawsuit I glanced at the wiki page for C++ and I'm pretty sure I can make a better app.

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    MyUsage Mobile [App]  6/11/2021 14:9

    when you open the app you login, then go to post payment, then you have to login again, here's where I have the most trouble, I try to login and it constantly tells me my username or password is incorrect , so frustrating, I uninstall then reinstall it will work, does an up date and everytime it updates I have to go login again to post a payment and i get the same thing, it sends me a link, and it still tells mr incorrect username ir password to post payment. why do you have to login twice ?

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  • 0

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    MyUsage Mobile [App]  6/11/2021 14:9

    I love it i can check my usage and keep track with the electric I use its a great app. it does however take a while for a payment to reach the app bit other than that I give it a thumbs up. it can help you count down to where your money is going and how to save electricity

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    MyUsage Mobile [App]  6/11/2021 14:9

    This app is a waste of time unless I don't know my way around it, such a generic app. When I used Florida powers app before moving here it would show you every day how much your power bill is and exactly how many days that month you were going to be charged for and you could stop and start your service thru the website and pull up previous bills. This app is just taking up space on my phone.

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    MyUsage Mobile [App]  6/11/2021 14:9

    All ETC products are confusing. I have 2 MyUsage accounts for 1 address. The admins at ETC don't understand what I'm talking about. One has a negative balance and the other is the one I put money in. I have been at this address twice and they won't merge or intergarate the 2. ETC is losing money on the other account. I tried explaining but they can't figure it out. Hope they don't send the unpaid to collections or disconnect my electric.

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    MyUsage Mobile [App]  6/11/2021 14:9

    I've had nothing but issues with this app. Everytime it updates I have more issues. Lately every time I try to log in it goes back to the home page and won't let me log in.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Won't let me log in still and I'm getting the error message when I was able to put my info in. It's really useless, I deleted it February to give it time to get the kinks out, but it's still useless and I would give a 0 if I could!

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    MyUsage Mobile [App]  6/11/2021 14:9

    Just signed up for the prepay service from MLGW☺ the only thing I was hoping for is a daily total of usage via text. Other than that my payments are posted, takes about 12 to 24hrs to post. Pay at Superlo!😊awesome.

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    MyUsage Mobile [App]  6/11/2021 14:9

    It works really well and stays updated, is great with letting me know where im using and am at with whats left on my lights. Extremely helpful. Also a thank you to help support on helping me fix my app so I could give it the rating it deserved!

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    MyUsage Mobile [App]  6/11/2021 14:9

    Haven't been able to login for months. When logging in it says "Unable to update local database" and then goes back to the login screen. Tried uninstalling reinstalling and clearing data and cache. Still nothing. On the latest version.

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    MyUsage Mobile [App]  6/11/2021 14:9

    I currently live in a 1 bdrm apt and use it here and it has been awesome. It makes you very conscious of your usage. When you know better you do better. I am moving to a house in 2 days and will be using this awesome plan there too. I have challenged myself to use $1.00 a day or less.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Won't refresh, have to log out &then log back in to uodate. One item says failed to get acct. info due to expired token. Other item says failed to get acct. info due to connection. {FAILS TIME &TIME AGAIN TO REFRESH} *VERY FRUSTRATING & AGGRAVATING!

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    MyUsage Mobile [App]  6/11/2021 14:9

    why fix what's not broken?hate the new interface. hate the white new layout. the previous set up was easier to navigate it just needed a bit more speed.... is there a way to atleast put night mode on it?

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    MyUsage Mobile [App]  6/11/2021 14:9

    I don't know what happened but in the last month it won't update my usage after I make a payment. It now sends me notifications that my bill is past due. Going to Uninstaller if it's not fixed.

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    MyUsage Mobile [App]  6/11/2021 14:9

    was a five then they made changes. After their first change my account never updated and always read negative. even then the amount was never correct. now after the most recent update my account wont even show up.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Having problems logging in....I log in and it will say you have been logged out.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Yhe app updated yesterday and now it is saying it needs another update but when I click yes for the update it takes me to google play and it say either open or uninstall the app I push open and it tells me I need to update the app. This is how I put money on my electric. Please help.

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    MyUsage Mobile [App]  6/11/2021 14:9

    This is always helpful and useful i use it every single day, an ive never had a problem out of it. It saves me alot from having to call or go in the office to pay my bill as well.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Not working. Hit log in button, goes right back to the same login screen. Hasn't worked in weeks. No error message

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    MyUsage Mobile [App]  6/11/2021 14:9

    Easy to use. Helps me to know if I am using too much electric and when I need to pay a bill.

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    MyUsage Mobile [App]  6/11/2021 14:9

    needs to pin point what is consuming the electric and different levels and teach how to save money I strongly feel this will be very effective and build more business when the customer is thought about

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    MyUsage Mobile [App]  6/11/2021 14:9

    Extremely simple to use, very efficient. Excellent customer service at least with my every experience.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Excellent way to keep track of electric usage on a daily basis. I am able to see what uses more daily by what the household activity is and the change in usage.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Its very convenient, but i have to got to another portal just to pay. I think that the app itself should have a direct payment portal itself

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    MyUsage Mobile [App]  6/11/2021 14:9

    Everytime i log in it says you have successfully logged out. I am unable to use the app, as of 5/10/20 this app appears to be working again.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Keeps me on top of my power usage. jist wish the payment machine showed the correct amount on my account. not a fan of seeing a megative balance when i have overr $200 on it.

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    MyUsage Mobile [App]  6/11/2021 14:9

    I love this app and I lost my phone and the light company just reset it all when I went to pay my bill.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Keep trying to log in. It says unable to update my location data on the app. When i use the computer i just says successfully logged out. I cant see my usage or balance. Of ot wasnt for my text messages id never know.

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    MyUsage Mobile [App]  6/11/2021 14:9

    This app is wonderful for keeping up with your electricity. It shows your balance, payments made & shows how usage fluctuates

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    MyUsage Mobile [App]  6/11/2021 14:9

    It's an excellent way to accommodate so many people, making some people's lives a little easier, then to have so many driving around, losing time and energy.

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    MyUsage Mobile [App]  6/11/2021 14:9

    It is a very easy app to use to let you know each day how much your usage is and lets you know when to add money to your account.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Good App. Only complaint is the water usage part has no legend for the Graphs, rendering them pretty much useless.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Of all the apps I use for my utilities, it's the absolute easiest!

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    MyUsage Mobile [App]  6/11/2021 14:9

    Great app, very useful. Works wonderfully. Just not sure why there is a refresh button, seems like it's functionless.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Amazing. You can check every day your balance and then you can make adjustments if you are consuming too much power.

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    MyUsage Mobile [App]  6/11/2021 14:9

    It's ok. Instead of using the app I went to the website directly and had no more issues. Thank you for your response and assistance. It's much appreciated and gets you 5 stars!

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    MyUsage Mobile [App]  6/11/2021 14:9

    Makes paying my bill so much easier especially on a pay as you go plan. Sometimes has total malfunction and won't open for days.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Great this app has never let me down. i can always check my electric usage and post payments when needed.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Works fine until update then I updated it now when I try to open it it tells me there's an update when I go to the Play Store shows no update try to update says open the now I'm stuck in a loop

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    MyUsage Mobile [App]  6/11/2021 14:9

    looks like it was designed and operated by 8th graders....even this review part sucks....I'm typing in the blind because everyone move it to where I can see it...it hops out of sore as soon as I type

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    MyUsage Mobile [App]  6/11/2021 14:9

    Ap sucks. Hate forced update because refuses to let access even though i know email is right. Dont recomend prepay. It is a great way to lose money. Id give it negative 1000 stars.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Couldn't sign I changed password and still couldn't sign in with new password. Deleted app. Not useful to me at all. Wasit of space on my phone

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    MyUsage Mobile [App]  6/11/2021 14:9

    Easy to use and a little cheaper than a month by month bill. Recommended this to my sister!

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    MyUsage Mobile [App]  6/11/2021 14:9

    i love being able to check my usage any time i want. very convenient. Helps me conserve energy!

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    MyUsage Mobile [App]  6/11/2021 14:9

    Not so easy to navigate, I just want to see my daily dollars spent, but can't find it. If there is something I am doing wrong, please let me know.

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    MyUsage Mobile [App]  6/11/2021 14:9

    This app and this new "Thing" of ours...... because it is ours. Put into service by all our very Great and Wonderful folks at MUB...... well it's just plainly and purely FANTASTIC! Just counld NOT do it justice no matter how very much Positive stuff I said about it. Us poor folks have really and truly needed something like this for a very VERY long time. Thank YOU to everybody at MUB!!!!!

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    MyUsage Mobile [App]  6/11/2021 14:9

    App works just fine. When I need to add funds, check my balance or see my power usage it's easy. 5/5

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    MyUsage Mobile [App]  6/11/2021 14:9

    It made me update to new version only to say it dont work without a token this is how i pay my bill i dont like paying it in store how do i get it back how i had it because im really upset and fustrated!

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    MyUsage Mobile [App]  6/11/2021 14:9

    This app is hella useful and always shows accuracy unless you just made a payment may be a 2-5 kin delay but i love it been using it for years since 2013

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    MyUsage Mobile [App]  6/11/2021 14:9

    I just installed the latest update and now the app won't work at all!!! It was a great app until now

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    MyUsage Mobile [App]  6/11/2021 14:9

    The app works fine with electric,. Then you find out it cost 95 cents a day to use it!!!!

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    MyUsage Mobile [App]  6/11/2021 14:9

    Great app, easy to read, understand, and really helpful keeping me on budget!

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    MyUsage Mobile [App]  6/11/2021 14:9

    Good tool to keep up with your electric usage and how much money is left on your prepay.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Was good at first but the last 3 months unable to login

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    MyUsage Mobile [App]  6/11/2021 14:9

    Inconsistent loading. Either long load times or extremely long load times that is completely random.

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    MyUsage Mobile [App]  6/11/2021 14:9

    I think it's bull I have been paying $50 for only 3 days usage that's ridiculous I get threatened to get turned off every other day and then when you do get turned off you have to wait hours and hours to get it turned back on

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    MyUsage Mobile [App]  6/11/2021 14:9

    The app is not allowing me to post a payment. My bill is due today and I keep getting a message that this token is not availabe!

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    Useful review?

    MyUsage Mobile [App]  6/11/2021 14:9

    This app use to be useful, but, lately it has caused me problems with logging in.

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    MyUsage Mobile [App]  6/11/2021 14:9

    it keeps me up on how much I use on both water and lights great app. I love it.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Awesome app. In that it helps me to control my usage by keeping readings low.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Very easy to understand. Like knowing my usage and payment amt ahead of bill Can make a budget better.

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    MyUsage Mobile [App]  6/11/2021 14:9

    I LOVE This app! It has helped me to manage my budget so much better.

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    MyUsage Mobile [App]  6/11/2021 14:9

    i like it its alot more accurate than the messages i know from day to day what my usage is makes it a whole lot easier to regulate my bill

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  • 0

    Useful review?

    MyUsage Mobile [App]  6/11/2021 14:9

    I love the app its easy to use. I'm able to see daily my usage and how much money I have remaining in account. Anyone would like i would think.

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    MyUsage Mobile [App]  6/11/2021 14:9

    Fails to login saying cannot update local database. Website auto logs me out when logging in as well.

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    Useful review?

    MyUsage Mobile [App]  6/11/2021 14:9

    No matter how many times I put my account information in, app keeps telling me it's wrong. My utility confirms my info but app won't take it

    0  


  • 0

    Useful review?

    MyUsage Mobile [App]  6/11/2021 14:9

    App has been great for keeping track of my usage until recently. I'm having issues siging in

    0  


  • 0

    Useful review?

    MyUsage Mobile [App]  6/11/2021 14:9

    I still cant make payments via the phone or on the app??? why do I need to bring cash and a copy of my nonexistent paper bill into the building every other week???

    0  


  • 0

    Useful review?

    MyUsage Mobile [App]  6/11/2021 14:9

    Easy to use, convenient way to monitor your electric use and prepay your bill.

    0  



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