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100 Reviews Found
Very limited. Couldn't edit the clinic I was forced to choose as it would only let me choose clinics in the area. No back button in setting up. Had to choose a local vet even though I go to a spet vet some distance away in order to finish set up. No option to change this even when I changed my location. Can't delete chat messages. Had to type 'please ignore' to the clinic I didn't want. Can't change vet! Clunky, rigid and feels like an unfinished prototype unless I'm missing a hidden menu
Amazing didnt have to take my dog outside to the vet. Vet heather was very proffessional gave me clear advice and was very kind and all from the comfort of my own home. Some of the vets at my practice arnt like that at all. All though im wondering why i was charged 30 pounds when i can see from other reviews they and my mum had only been charged 25? Why have i been charged 5 pound more than everyone else
I find this app great for ordering my dogs regular medication. He has 4 types that all run out at different times and this app means I don't have to constantly call the vets to order them. I am able to order, pay and arrange collection all on there. It makes me happy that I am not holding up emergency calls getting through or having to sit on hold for a simple request.
Quick and easy advice and appointment. I spoke to a veterinary nurse on the chat and she made me a video appointment with the vet. My dog was much more relaxed and I was able to show them his gums and skin etc that they needed to see. Much less stressful than a face to face appointment for my dogs itchy skin patch
Quick and easy to use. Using the app saved me from taking a very nervous cat back to the vet for post op checks. The staff are all lovely. If it wasnt for my cat loving belly rubs and the staff at The Vet quick actions I wouldnt have her here today. Thank you all so much.
Absolutely stunned - kitties had their spaying op, sent pics of scars 2days later for vet to review & voila they are discharged! No stressful repeat visits for simple checks required & 24 hour help on hand (literally) if needed even has access to live video, plus you can even pay the bill via the app.! Modern technology at its finest! What more could you ask for.
Travel 30+minutes usually to use this surgery as I really do feel like they care about my staffy. He is an old rescue boy and he was very sick a couple of years ago we truly believed we were going to loose him. A week later after being with these wonderful vets our boy was returned to us, healthy and thriving. He is now 13/14 years of age and we can not thank The Vets enough for what they've done for us. Sending all our love and thanks, Sidwoof and family 🐾🐕
This is such a great service to have. I always get anxious about my cats health and if she has symptoms or I am worried about something, I can just message the vets and I get a reply within ten minutes. Eases anxiety and is so easy to use. Convenient also, especially during the pandemic for individuals who are shielding and need to access services online. The staff are so wonderful. They are always so helpful, caring and knowledgeable. Would definitely recommend to pet owners!
OK. Only used video twice, both times quality was poor but that may not be an app issue. The main issue is when in the app, if someone starts a chat, despite notification being on you get no message that someone has started a chat so have to constantly stare at the app in case you miss the incoming calls, which has happened about 3 times. No mention that if in the reception chat, you then have to come out of that chat as the vet starts another chat. Maybe the vets should tell you that.