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100 Reviews Found
I bought the ticket and imported the ticket tot the NS app. It works perfectly fine UNTIL the JOURNEY DAY. When the ticket collector comes.. I test to begin the application and it keeps crashing.. and it's embarrassing. The ticket collector was kind enough to understand the issue but I don't know how I will obtain out of the Utrecht station which is my destination. Please fix this. My phone is Samsung S7 edge and I'm still on train awaiting what will happen at the destination station( Utrecht)
Cant log into the app, even though i can easily log into the website and that I'm sure my NS flex subscription is active. this has been an problem since i first tried this application 5 months ago. UPDATE: I have tried to change my password several times with no positive results. Note: I am able to log into www service with no problem, so I don't think the issue is my password.
Used to be ok, but as of recently not so much anymore..it now "features" some kind of internal confusion.. On the same page it shows "missing checkin or checkout", a "not checked in or checked out" whilst at the top of the page it merrily displays the checkin, correctly timestamped as well.. Does not go a lot towards a trusted feeling of the app...
The application used to delete trips saved to 'Opgeslagen Reizen' automatically once the date has passed. Now they remain forever and you have to delete them manually. Also the notifications or 'Seintjes' for a trip are less punctual and are often too early or too late. When I set the time for the notifications to arrive to 20 mins beforehand they don't do that at all. It also no longer remembers the 20 mins for my next saved trip.
A fine piece of application disaster 👍 Forget about logging in, relax, and have a amazing laugh at the idea that people are paying taxes to pay those "developers" to realise this hilarious surrealist artwork on an app. I've read forum posts from early 2019 about same problem and in the meantime they also had time and guts to place 'compliment' button on this comedy gold. This application shouldn't be fixed, instead the whole UX flow should be declared Dutch national treasure and be displayed at Rijksmuseum.
this application was a large support with train tickets for my trip in amsterdam and zaandam. really nice and informative. i have one suggestion though: it would be amazing if you could save your payment card so that you wouldn't have to fill in the information online each time tou buy a ticket.
Terrible. I hate NS app, their delays, their cost. I had a issue with my account, couldn't obtain any info. After 3 weeks of 'service' still nothing. Just the idea to create a fresh acc with various email. So I did, then couldn't log in the application with that. Reinstalled app, which doesn't even begin anymore. Did you know NS stands for No Service? Only nice thing are the conductors generally.
I don't understand why there's s.t.i.l.l no import function implemented. When I buy a ticket online and the 'open in app' button doesn't work (because my phone is old, I'll admit that) then I cannot copy the button link and paste it in the application to import the ticket I just bought. And I don't have a printer in my backpack either, so the only thing I can do is present the ticket controller the dled ticket pdf on my phone, at which s/he starts whining "boohoo it should've been printed :'-("
this application used to be really helpful, now it gives stupid tip and does not present simple connections (ie a connection of 8 mins at Zaandam where you only have to walk 5metres from one side of the platform to the other). i have reported this and other issues a lot of times and never obtain any feedback. Test employing some application developers!
The application won't allow me log in - the password I successfully made for my web acc wouldn't work for the app. I contacted the Reisplanner Xtra Developers quite a few times and they said something like: "does your password include (:)", a symbol which I tried to avoid to no avail; "try with *%", which also wouldn't work; and, most disappointingly, "this is a known issue and are still looking for a solution". I lost count on how a lot of times I changed my password thus far to test all sorts of allowed combinations... nothing. I waited a few months hoping they would resolve the problem but today I tried a fresh string of passwords... nothing. I think the one star for the NS-Reisplanner-Xtra-Developers is well earned at this point, zero stars if that rating had been available.
The application is absolutely amazing, I use it daily to plan my trains, and they're accurate and helpfull af! Every type of transport is supported, and you can even track the zone of a train or bus (excluding International Trains), delays are updated every second. Only improvement would be the application c...
this application is beautiful bad, be on the trains detail page and it wil not present the changed track at all even manual refesh wont present it. by possibility i discoverd it in the stations overview and just created the change but come on how poor is this application / backed service.
A useful application to plan your trip in the Netherlands. I miss the option to book/use for international connections. I dont obtain why the international connections are in a various app. The application of the Deutsche Bahn has more useful functions and I search it a bit more intuitive (when used in Germany). It also does not present my check in and out correctly/in true time. But overall my go to application to plan my journey in the Netherlands.
After using this application for planning my trip. still did not use it to pay but so far it is smooth amd simple to use. very light on battery. I just would like to know why can not I search the offers i usually search on www service like the group ticket. in this method I will ignore my saved trips amd go to the www service and book it from there. update: thanks i will modernize my review after using it. the application is not in English and there is no instruction how to switch it to English
Amazing application - switch to English ver in the settings under 'taal' if you don't understand Dutch. Up-to-date times, delays and ability to purchase tickets via the app. I've no suggestions on how to improve the quality due to it being beautiful close to perfection already. Excellent for occasional tourist's like me to travel between Schiphol, central Amsterdam and Breda in the south. Thanks!
hi there, I have used it in iPhone and now I recently installed it on an android device device. the issue is that notifications for check in check out do not work. I am turning them on on card section but it automatically goes off! I would be satisfied if you could support please. It is a very necessary feature for me as a commuter who forgets that he checked in or not :)
Amazing app, very up2date train travel information for the Dutch railways. Tickets can be bought online and loaded to the application so no printing needed anymore. Can't search any fault with it so 5 star well deserved. Compliments to the dev team, problem as described below is resolved. I removed and reinstalled the app, ver 6.0.23 straight from Playstore. "For those on android device 9 getting an old (for me it was 4.3.8) ver of the application installed ...."
Potentially amazing application if you can log in... Having serious login problems which can only be fixed if you hit 'forgot password' and then change your password (you can enter the same password you already have and it will accept it hahahah). Then you can login maybe for another 10 mins but each time you need access you will need to repeat this process. Changing language is also incredibly hard to do from the home page so the application is not suitable for tourists. Only English and native available.
Application is completely broken after the latest update. It utterly fails at even indicating a single trip as it has the constant error of only showing the first 5 trains starting my local time, even when I clearly place it on a various time to leave and/or arrive...... Latest time I tried to check the times, it went as far as to SHOW A 6 HOUR TRANSFER TIME FOR AMSTERDAM SLOTERDIJK STATION.... Honestly, it WAS a amazing app, now its gone useless.... Yes, I tried restarting the app. Yes, I tried uninstalling.
After my complaint about english ver , developer are very kind to answer to my notice to tutorial to change the right setting for English version. But i still see the disruptions are not displayed in english. This info is very necessary for foreigners as they are visitors and will not have proper idea about the alternatives transport methods. It would be really amazing if that info is displayed in english. Thanks
Don't use this stupid application to buy ticket. I bought a 16 Euro ticket and It showed status unsucessful. I then went to machine to buy a ticket for travelling instead. At the platform I received email that my credit card was deducted and e ticket issued. I didn't use the e ticket but NS refused to refund the money. It is the application design issue but NS place the consequences on its customer
Amazing application in general. However the latest modernize seems to have broken the application for my phone (Huawei P10) at least. Application opens with loading screen and gets killed after a few seconds. Does not present up in 'recent apps' list. Fix this ASAP please. Reinstalling does not fix the problem for me. Edit: problem fixed. Thanks for the fast fix!
Has a clear bias to cover most of your trip with NS services even if it increases the chances that you will arrive later due to a misted connection. Does not use amazing predictive model that considers what will happen if a connection is misted due . Alternative routes may have had more alternative busses or trains if a delay was incurred earlier in the trip. Trips are not updated , nor are warnings given, if changing cirtances effect is another rout being better. Particularly in saved trips
This application is great! So simple to see when the next train to your destination departs, with any delays and platform info. Buying tickets from the application is fast and simple too. This really makes travelling around The Netherlands using the train network efficient and simple.
No real in-app purchase - tickets are sent to your email instead of being immediately available in the app. Then they must be imported one by one in a slow process. Sometimes the ticketmail does not come at all, or with a long delay. Why do i have to type in the names? Slows down the process even more. I propose to remove the need for an email address and name and simply have the tickets available in the application upon purchase. Just like every single other public transport ticket application ever... Smh
All in all not a poor app. However, the connections provided are sometimes illogical, you might wish to improve the algorithm. And where have the check-in/check-out notifications gone? They stopped working. I wish that back. It would be very useful to obtain a notification when buying a supplement ticket too. Edit: The notifications are turned on, obviously. Hence why I wrote 'they' re gone and stopped working'. Thanks for assuming your customers are retarted. Bravo NS, you've just lost another star.
one main function of the application is to have an overview of all OV cards you have. unfortunately everytime user wants to switch between cards, the application stops working. this issue has been occurring even in the early versions of this app, it's still not solved in the recent version. Hopefully it can be solved in later versions, otherwise this whole functionality is useless in the app.
Useful in purpose and intent. Very a lot of bugs. I.e. incorrect notifications, updates and statuses. These are in some cases persistent. This is not only confusing and annoying. But given that this is a travel application and they are supposed to help travel and simple wayfinding: falls in the category, you only had one job... Making matters stand out even less good: competing apps from 3rd party providers not the company (like this one) actually running the service perform better...
The application seems excellent but is one huge mess. Changing your acc name will not change on all NS pages, changing your birthday date is not possible within the application and even contacting customer service they'll tell you it's been changed but the application shows something different. Also, the application battery usage is enormous.
NS application does not present all available options. I had to leave From Schiphol to Eindhoven on Saturday at 4.46 via Rotterdam arriving in Eindhoven at 7.16. I was late for the train, and the next available option in the NS application was at 5.52. Then I checked Google Maps and it showed that I can leave at 5.05 via Rotterdam arriving in Eindhoven still at 7.16. That happened once before when I had to travel from Schiphol to Eindhoven on Sunday late evening. Not something you expect from the official NS app.
Used to work fine, now it suddenly crashes when logged in. -- clear data, uninstall, reboot, reinstall and still nothing. It boots up and works until you login with your NS acc and the application just shuts itself. Couldn't obtain it to run again, except for following the same procedure again. For some reason I first tried importing my used coupon ticket and logged in after and that did work. Weird.
I am unable to log into the app, even though I can log in on the website. Also, the application lacks in-app registration, and registration through the www service from mobile is a painful experience, and keeps switching back to Dutch. I was unable to accomplish my goal (registering a bike). It seems silly that you need to install a complicated phone application to take a bike on a train, and you can't simply add a bicycle tariff from a normal kiosk at the train station. Not tourist-friendly.
The application is amazing for train times, works really fine. The beta ver to avoid forgetting to checkout is not that amazing though. It bugs and says I didn't check out while my travel history shows my checkout times. It is also annoying that after checkout a notice with the station you checkout out stays constantly on your notification, which is useless, as I know where I checked out and left the train myself. Other than that, I think the idea of the notification for checkout is a amazing add on to the app.
there is a amazing issue with this application, where sometimes you cannot login to your acc no matter what, even if you have all of your acc info right. due to this problem, I am forced to change my password each time I enter and at times, that still doesn't work. I am not allowed in, bit even with my newly made password. Linking two accounts to one another does not work either. Please, fix this issue.
The application is absolutely amazing, I use it daily to plan my trains, and they're accurate and helpfull af! Every type of transport is supported, and you can even track the zone of a train or bus (excluding International Trains), delays are updated every second. Only improvement would be the application crashes a lot when you select a route, go back and change the time whilst being in the overview, it just freezes.
Was using the application while visiting Leiden - tried to buy tickets via the app...and had a poor user experience as english speaking user 1. Payment processing is done outside of the application in the browser 2. I received a dutch error page after finishing the transaction - no idea why 3. The e-ticket was apparently processed regardless of the error page - the resulting ticket via mail was delayed and I had already bought my tickets offline again...because I tought the processing failed 4. The mail is only sent in dutch - the bought tickets are apparently not immediately available inside of the application - you have to manually add each ticket to the application via a link Overall I got a poor impression of the e-ticket system.
Sadly, the application is available only in Dutch. If I didn't know German, it would be of small use to me as a visitor to the Netherlands. Also, it is inconvenient that I have to load the ticket from an e-mail after I have bought it using the app. In addition, to travel on an international train out of the Netherlands, you need to download a various app.
History of check-in/check-out/transactions comes late and not up-to-date. The app sometimes crashes without any reason. In general about this company: trains are always late or canceled especially on the line: Schiphol, Amsterdam Zuid, Duivendrecht. Poor ratio: price/quality.