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100 Reviews Found
Can't use anything on the app, transfer or nothing! You have to constantly log in & out any time you wish to do anything with it & that's in the same session! Then when you call the people at the bank they to ask questions, everything is a service charge! So sick of this bank & the people that work there! Going to take my else where!
I used the old ver and liked it. The fresh ver with all these useless verfication questions is terrible. I installed it, gave it a try run and now it is unistalled. Usability is a nightmare, who ever designed it has still to learn how to make a user friendly application. Did this application undergo any user acceptance testing at all? Back to do electronic banking from the PC.
Have had this application installed on my phone for over 3 years now and loved it until the recent modernize latest week. It now crashes whenever I begin it before I can even log in. Spoke with someone at branch named Sandy who was very rude saying if I used an iPhone instead of Android device it would be working and to fresh phone to be able to continue using application then hung up.
*Update* Dont waste your time with this app! If you obtain locked out calling customer service is a waste of time seems they cant even correct any issues with there own Application for 72 hours if you rely on online banking as I do your screwed . The security questions are designed to fail and lock you out. Does anybody know all the names of the streets in a 5 mile radius of your house? Seriously? Time to obtain rid of this application and search A various Bank
For the most part I like this app, however, when I got a second checking acc it showed up on my application within a day but now that I canceled that very acc I can't obtain it off of my application and no one can seem to support me. It annoys me to see it there when it's a closed account.
Application worked alright until the latest major update. Now it crashes the second I test to type anything to log in. Tried uninstalling/reinstalling. Nothing. I was already beautiful unhappy with how slowly transactions are posted. Now the application isn't even usable.
Application keeps crashing. I'm running on a Pixel 2 and every few days, I have to clear all of the app's data which means having to reregister the device. This sucks. Please fix this soon! UPDATE: Now I can't even load the questions required to reinstall the app. This "extra layer of security" is leaving me completely unable to use the app. It's making a switch to another bank sound very appealing right now.
This whole application was not thought out very well nor is it up to date at all. Doesn't present balance after transactions and some don't present up till days after they have already processed. I can't access the mobile page anymore which I used on my nook. And even then the whole online system is hardly up to date either. Very not good overall. Looking at closing my accounts just because of this.
And that's being generous, I recently opened a business acc on Monday and today's Friday, I've been to the South 76th and Oklahoma branch 4 times this week and had talked to tech help for about 6 hours why I still can't access my business acc or my private thru the app.