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100 Reviews Found
Originally I thought the using of the apps should have been easy, just talking about the opening of account only. However the scanning process of id and the facial recognition was just painful. It took me ages to do, almost cramp in my wrist to do the tilt up and down work, and my neck and jaw hurting doing other drills. it just simply didn't work user-friendly at all. The result is more disappointing than ever: application will take 1-3 days to complet! Hallo, NOT just in 5 min. as promoted?!!
Watched your tutorial 3 times.... Tried scanning more than 10 times, still impossible to scan the ID.... dreadful!!! An utterly frustrating and poor user experience as the first contact!!! Why is there a need for this idiotic tilting of our ID to the right and then to the left????!!! Still unable to sign up....! .. Second attempt to review, first one disappeared..
Onboarding was painful, especially with the facial recognition asking me to do gymnastics with my face (and not recognising them!). Took 30 minutes of scanning my face before it succeeded. At the end though, the app doesn't have a lot of necessary banking features eg bill payment, atm withdrawals or credit card payments which makes it impossible to adopt as a primary bank. The (promotional) 1% savings rate is quite attractive but let's see how long that lasts for.